General Manager - Luxury High-Rise

FirstService Residential; Miami (FL); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Community Association Manager to lead on-site operations, collaborate with cross-functional teams, and ensure contract obligations are met. You will oversee budgets, supervise staff, and coordinate projects to maintain top-tier property conditions.

The role requires 3+ years in property operations or related fields, a Florida CAM license, and strong leadership, organizational, and communication skills.

Qualifications

• 3+ years of experience in property operations, hospitality, or construction.
• Bachelor’s degree in business or related field; CAM certification/license required for Florida.
• Proficiency in Microsoft Office, Outlook and Windows is required.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential.
• Initiate contact with new residents and conduct site inspections; identify deficiencies and improve property.
• Oversee construction projects and ensure maintenance/improvement within budget and on schedule.
• Manage portal data like work orders, meeting minutes, and Monthly Management Reports.
• Interview, hire, train, and schedule staff; ensure coverage and staff directions.

Skills

Property operations

Leadership

Budgets & planning

MS Office

Communication

Florida statutes knowledge

Interpersonal skills

Education

Bachelor’s degree in business or related field

CAM certified and Florida-licensed

Tools

Microsoft Office

Outlook

Windows

Job description

Job Overview

As a Community Association Manger, you’ll be responsible for the leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Description

As a Community Association Manger, you’ll be responsible for the leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Job Overview

As a Community Association Manger, you’ll be responsible for the leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.
• Reserved for property specific job responsibilities. (i.e.-Organizing packages)

Skills & Qualifications

• 3+ years of experience in property Operations, Hospitality, or construction
• Bachelor’s degree in business or related field
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Physical Requirements

• Ability to lift up to 50lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).
• Schedule: Monday – Friday 9-5 pm

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$130.000-$150,000 yearly

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.