General Manager (Master-Planned Community)

FirstService Residential; Land O' Lakes (FL); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health plans

Dental & Vision

401k match

Paid holidays

Job summary

FirstService Residential in Florida seeks a General Manager to lead the on-site operation and coordinate across departments to meet company objectives. The role partners with Regional Directors and Board to drive projects and service quality for residents.

You will oversee construction, staff, budgets, and contractual obligations, ensuring timely, within-budget results and excellent customer service. This full-time position offers comprehensive benefits and travel as needed.

Qualifications

• 3+ years of experience in property Operations, Hospitality, or Construction.
• Bachelor’s degree in business or related field.
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM).
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills.
• Knowledge and ability to apply Florida Statutes and Community documents.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.
• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budgets.
• Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budgets, and delinquency monitoring.

Skills

Leadership

Communication

Problem solving

Education

Bachelor's degree in business or related field

CAM certification and Florida license

Tools

Microsoft Office

Job description

Job Overview

As a General Manager, you'll be responsible for leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our General Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Description

As a General Manager, you'll be responsible for leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our General Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.
• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budgets.
• Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budgets, and delinquency monitoring.

Skills & Qualifications

• 3+ years of experience in property Operations, Hospitality, or Construction
• Bachelor-s degree in business or related field
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Physical Requirements

• Ability to lift up to 25lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).
• Maintain a valid Driver-s License.

Supervisory Responsibilities

• Yes

Schedule

Monday - Friday, 8:30am - 5:00pm. Some nights or weekends when needed.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$120,000 - $130,000 annually

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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