General Manager

SpringHill Suites by Marriott; Minneapolis (MN); On-site; USD 90,000 - 100,000; Full time

Job summary

SpringHill Suites by Marriott is seeking a hands-on General Manager to oversee daily hotel operations and drive revenue and profit while maintaining guest satisfaction and asset protection.

You will build and mentor a team, ensure cleanliness and safety, and respond promptly to guest concerns in a fast-paced environment. The role demands strong leadership and strategic thinking to meet business goals.

Qualifications

• Proven leadership and guest relations abilities.
• Strong verbal and written communication skills.
• Experience managing revenue and expenses with an understanding of P&L.

Responsibilities

• Oversee daily hotel operations and achieve revenue and profit goals.
• Build, train, and mentor a team of employees.
• Maintain guest satisfaction, safety, and asset protection.
• Respond to and resolve guest complaints.
• Ensure rooms and property are well maintained and compliant with standards.

Skills

Leadership

Communication

Guest relations

Negotiation

P&L

Teamwork

Computer skills

Tools

P&L knowledge

Job description

Additional Information

Job Number 26130663

Job Category Property Leadership

Location 2870 Metro Drive, BLOOMINGTON MN 55425, United States VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $90,000 - $100,000

Expiration Date: 11/22/2026

Additional Information: This hotel is owned and operated by an independent franchisee, JR Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

We are searching for a hands-on General Manager to oversee all daily hotel operations and achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee engagement, quality assurance, and asset protection. Financial management skills are critical to the success of each of our managers in order to meet goals established for operational expenses and labor cost.

Our General Managers are also responsible for building, training, and mentoring a team of employees who strive to be the bright spot in each customer’s day.

Other Key Duties Include

• Ensure guest rooms are spotlessly clean
• Ensure the physical condition of the hotel is well maintained
• Ensure completion of safety and security training
• Manage the frequent guest program
• Personally respond to and resolve guest complaints

Requirements

General Manager Education

• At least 1 year of limited-service Management Experience
• Focus on Sales and Marketing with related experience
• 4 years hospitality management experience preferred

General Manager Knowledge, Skills And Abilities

• Ability to deal with management, associates, guests, and general public in a courteous, tactful and patient manner.
• Excellent verbal and written communication, telephone, and presentation skills.
• Ability to work in a fast-pace, high energy, and demanding work environment.
• Good understanding of revenue generation and profit/loss implications.
• Possess strong working knowledge of P&L statement. * Ability to work as a team player with all levels of hotel staff.
• Excellent guest relation skills.
• Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Effective negotiation skills and strategic thinking.
• Good computer skills

Special Requirements

• Prompt and regular attendance The hotel operates 7 days a week, 24 hours a day.
• Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• All employees are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
• Act as a team player with all levels of staff.
• Lead by example.
• Participate in all mandatory job training and meetings.
• Participate in self-development to include participation in company sponsored seminars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
• Current and valid drivers license.

This company is an equal opportunity employer.

frnch1