General Manager — Luxury Distillery Guest Experience

Talent Acquisition Team; Shelbyville (KY); On-site; USD 120,000 - 180,000; Full time

Job summary

The Maven Distillery in Shelbyville, KY, is hiring a General Manager of guest experience to own the VIP hosting, tours, retail, bar program, and events calendar from launch. You will lead the guest experience across tours, tastings, and private experiences, building systems and a team that preserves a high-touch, discreet atmosphere for industry insiders and VIP guests.

We seek a disciplined, hospitality-focused leader with 7+ years in luxury guest operations, proven team leadership, and a

Qualifications

• 7+ years in hospitality and guest experience operations.
• Experience leading and developing teams.
• Direct experience running tours, tastings or visitor programs.
• Retail and/or food & beverage operating experience.
• Proven ability to host high-net-worth guests with warmth and discretion.
• Strong operating discipline: SOPs, budgets, reporting.
• Onsite Shelbyville residency, able to work evenings/weekends/holidays.
• Must be 21+ and able to obtain alcohol service certification.

Responsibilities

• Be the face of the house and primary contact for high-value visitors.
• Own end-to-end VIP visit logistics: pre-arrival, itinerary, arrival, pacing, gifting, follow-up.
• Anticipate dietary, mobility, transportation, and personal-details needs with discretion.
• Maintain guest records and align with Sales, Marketing & Communications for consistency across the business.
• Run the daily calendar of tours and experiences, from private to public offerings.
• Build and lead training for tour content, delivery and storytelling.
• Deliver the full experience menu: tours, tastings, blends, classes, and private selections.
• Manage guest experience P&L, staffing, costs, and operating expenses.
• Coordinate with Events, Marketing, Sales, Finance, Legal and Facilities as onsite leadership.

Skills

Guest relations

VIP hosting

Hospitality operations

Event planning

Staff development

Tour program management

Brand experience

Budgeting & planning

Job description

The Maven Distillery in Shelbyville, KY, is hiring a General Manager of guest experience to own the VIP hosting, tours, retail, bar program, and events calendar from launch. You will lead the guest experience across tours, tastings, and private experiences, building systems and a team that preserves a high-touch, discreet atmosphere for industry insiders and VIP guests.

We seek a disciplined, hospitality-focused leader with 7+ years in luxury guest operations, proven team leadership, and a