Distillery Experience Lead: Guest Hospitality & Tours

Marussia Beverages USA; Columbus (OH); Sur place; USD 32 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Simple IRA with company match

Paid time off

Company holidays

Résumé du poste

Marussia Beverages USA invites applications for a Distillery Experience Manager to host Watershed Distillery Homeplace. You will oversee the bottle shop, distillery tours, and onsite events, growing guest loyalty and revenue under the Brand Manager.

This full-time role emphasizes hospitality, relationship-building, and hands-on leadership to create memorable experiences and driven customer engagement.

Qualifications

• Availability Tuesday-Saturday, including some evenings.
• 2 to 4 years in hospitality, retail, tasting room, taproom, or event roles, including at least 1 year supervising staff
• A track record of building loyal guests or regulars through outstanding hospitality
• Experience with POS systems, cash handling, and inventory
• Must be 21 or older; Valid driver’s license and reliable transportation
• Ability to lift cases of product and stand for long periods

Responsabilités

• Own the guest experience from the first hello to the follow-up.
• Run the retail bottle shop, including hand-selling, merchandising, POS and cash handling, inventory counts, ordering, and limited and lottery releases.
• Lead distillery tours and tastings and manage the tour schedule, bookings, and guest flow.
• Plan and deliver all onsite events and experiences, such as tastings, release days, private events, and barrel picks, from planning and budgeting through setup, delivery, and follow-up.
• Ensure all sales, sampling, and events follow Ohio Division of Liquor Control rules, including purchase and sample limits, ID checks, and responsible service, and keep the space safe, clean, and guest-ready.
• Track bottle shop sales, tour and event attendance, and guest feedback, and share results and ideas with the Brand Manager to keep improving the experience.

Connaissances

Hospitality experience

Staff supervision

Retail experience

Public speaking

Customer service

POS systems

Inventory management

Communication

Driver's license

Ability to lift

Outils

POS systems

Description du poste

Marussia Beverages USA invites applications for a Distillery Experience Manager to host Watershed Distillery Homeplace. You will oversee the bottle shop, distillery tours, and onsite events, growing guest loyalty and revenue under the Brand Manager.

This full-time role emphasizes hospitality, relationship-building, and hands-on leadership to create memorable experiences and driven customer engagement.