General Manager - Live Shows, Growth & Guest Experience

Lever, Inc.; Las Vegas (NV); On-site; USD 200,000 - 320,000; Full time

Job summary

Cirque du Soleil Entertainment Group in Las Vegas is seeking a General Manager to lead a flagship resident or touring show, owning full P&L and driving commercial growth, profitability and guest experience.

Reporting to the Vice President, Commercial, the GM will steer forecasting, KPI management and market activation in a matrix environment, aligning show priorities with Cirque standards and brand integrity.

Responsibilities

• Own and deliver the show's annual revenue, EBITDA, profitability, cash flow and operating objectives.
• Develop the annual business plan and lead forecasting, monthly business reviews and KPI performance management.
• Identify risks and opportunities early and take corrective action to maximize business results.
• Foster a culture of accountability, commercial discipline and continuous improvement.
• Drive sustainable revenue growth across ticket sales, premium experiences, sponsorships, merchandise, food & beverage and ancillary revenue streams.
• Own local revenue optimization, including pricing, yield, inventory, premium product strategy and demand generation, in partnership with centralized commercial teams.
• Use market insights, business intelligence and customer analytics to inform decisions and maximize profitability.
• Expand the show's market position through strategic commercial partnerships and business development initiatives.
• Ensure delivery of a world-class guest experience that further elevates the Cirque du Soleil brand.
• Partner across functions to enhance the customer journey, improve guest satisfaction and strengthen repeat attendance.
• Use proactive communication, storytelling and market activation to attract new audiences, create buzz and position the show as the must-see entertainment experience in its market.
• Balance commercial performance with artistic integrity, operational reliability and premium brand standards.
• Build a high-performance culture rooted in accountability, collaboration, innovation and Cirque values.
• Develop leadership capability and succession pipelines across the show organization.
• Align Centers of Expertise around show priorities and hold functional leaders accountable for agreed outcomes.
• Lead effectively through influence in a matrix environment.
• Serve as the primary ambassador for the show within the local market.
• Build and maintain strategic relationships with venue operators, sponsors, tourism organizations, government representatives and community stakeholders.
• Communicate the show's value proposition with clarity and energy to strengthen its reputation, attract new audiences and support long-term commercial success.
• Strengthen Cirque du Soleil's reputation and support long-term commercial success.
• Ensure safe, efficient and reliable show operations.
• Champion innovation, technology adoption and process improvement initiatives that enhance profitability and guest experience.
• Identify and mitigate operational, commercial, talent, reputational and regulatory risks.
• Maintain strong compliance, governance and business continuity practices.

Job description

Cirque du Soleil Entertainment Group in Las Vegas is seeking a General Manager to lead a flagship resident or touring show, owning full P&L and driving commercial growth, profitability and guest experience.

Reporting to the Vice President, Commercial, the GM will steer forecasting, KPI management and market activation in a matrix environment, aligning show priorities with Cirque standards and brand integrity.