General Manager, Live Commerce & Platform Ops

United States Digital Space LLC; Los Angeles (CA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Medical, Vision, and Dental

Equity structure

401K

Unlimited PTO

Job summary

United States Digital Space LLC is hiring a General Manager to own the live selling unit end-to-end—from shows and talent to inventory and pricing. You’ll lead resourcing, scheduling, and cross-team execution in our LA office as a temp-to-hire role.

You will drive strategy, optimize channel performance, and build a scalable operating system across Sales, Product, and Operations. Strong leadership in e-commerce or live commerce is essential.

Qualifications

• 5+ years in operations, general management, or similar cross-functional leadership.
• Direct people management experience.
• P&L ownership with GMV/inventory metrics.
• Track record running multi-channel, multi-vertical operations.
• Avid user of AI in daily workflows (Claude, ChatGPT).

Responsibilities

• Set strategy by mapping competitive landscape and analyzing performance across channels.
• Build the roadmap with priorities and ownership.
• Align strategy with Sales, Product, and Operations and secure buy-in.
• Keep channels live by building a bench of streamers/hosts and monitoring calendar health.
• Track performance and rotate hosts to maximize revenue per show.
• Set standards for on-air reliability and QA.
• Coach hosts with structured feedback to raise conversions.
• Escalate recurring issues to Product/Engineering.
• Plan and allocate inventory across channels and verticals.
• Build real-time visibility into moving inventory and flag risks.
• Own fulfillment with warehouse partners to hit SLAs.
• Set pricing model and test drivers of conversion.
• Build a live repricing process for shows.
• Own the promotional calendar and audience growth.
• Match supply to demand by tracking viewership trends.
• Test new channels and formats to scale what works.
• Own KPI dashboard: GMV, throughput, sell-through, SLAs.

Skills

Operations leadership

General management

P&L ownership

Cross-functional collaboration

AI in workflows

Communication

Education

Bachelor's degree in business/related field

Job description

United States Digital Space LLC is hiring a General Manager to own the live selling unit end-to-end—from shows and talent to inventory and pricing. You’ll lead resourcing, scheduling, and cross-team execution in our LA office as a temp-to-hire role.

You will drive strategy, optimize channel performance, and build a scalable operating system across Sales, Product, and Operations. Strong leadership in e-commerce or live commerce is essential.