General Manager: Lead Growth & Customer Experience

Domino's; Elizabeth (CO); On-site; USD 32,000 - 52,000; Full time

Job summary

Domino's in the Denver Metro area is seeking qualified customer service reps with personality to join our growing team. We offer schedules that work with you and a supportive family environment focused on excellent service and a positive guest experience.

You will login to RapidHire daily, review feedback, manage drivers, monitor call metrics, and keep stores clean and efficient. The role emphasizes team safety and flawless product, with weekly GM meetings and active involvement in store

Qualifications

• Must live in or move to the Denver Metro area.
• Qualified customer service reps with personality and a desire to please.

Responsibilities

• Login to RapidHire daily to ensure we are hiring the best people possible.
• Review with management team Evernote feedback from Director of Operations/District Manager.
• Drive with one driver each week at your store, and give feedback on how he/she can improve efficiency and tips. Train drivers how to smart hustle.
• Review SUTUS reports daily and work on getting to zero calls on hold and 90% of calls answered in less than 2 rings.
• Have detailed notes on free items given away daily.
• Maintain load times at 3 minutes or less and wait times at 3 minutes or less.
• Work on driver hustle and in store hustle to get EDT to 18 minutes.
• Maintain 85% DOT
• Team Member Safety comes first.
• Give out daily to do list to strive for impeccably clean & well-maintained restaurants.
• Hire only exceptional people radiating friendliness with a SMILE.
• Maintain Perfect Product in the store.
• Get stores ready to score well on the EOC
• Attend & Participate in weekly GM meetings.
• Report any incidents to your Director of Operations/District Manager immediately, and provide all necessary paperwork to insurance companies.
• You must hire and staff your store to eliminate all overtime.

Skills

Customer service

Communication

Teamwork

Job description

Domino's in the Denver Metro area is seeking qualified customer service reps with personality to join our growing team. We offer schedules that work with you and a supportive family environment focused on excellent service and a positive guest experience.

You will login to RapidHire daily, review feedback, manage drivers, monitor call metrics, and keep stores clean and efficient. The role emphasizes team safety and flawless product, with weekly GM meetings and active involvement in store