General Manager - La Jolla

Next Health; San Diego (CA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

OUTSTANDING compensation package

Growth prospects for advancement

Supportive and inclusive work env

Meaningful work for patients

Performance Based Bonuses

Healthcare coverage

401(k) retirement savings plan

Paid Time Off

Training and development

Monthly bonus incentive plan

Monthly manager membership to Next HE

Job summary

Next Health seeks a General Manager to lead luxury healthcare operations in San Diego, ensuring an exceptional patient experience while supervising staff and maintaining regulatory compliance, including HIPAA.

You will drive membership growth, recruit and manage talent, and oversee financial performance, collaborating with sales/marketing to expand location reach. Strong healthcare/hospitality leadership and financial acumen are essential.

Qualifications

• 3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting.
• Proven ability to lead and manage a team of healthcare professionals.
• Strong financial management skills and experience.
• Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, coaching, etc.
• Excellent communication and interpersonal skills.
• HIPAA regulations and patient privacy compliance knowledge.

Responsibilities

• Lead and oversee luxury healthcare operations to deliver exceptional patient experiences.
• Provide strong leadership in people management and stakeholder collaboration.
• Oversee compliance with policies, procedures, and regulatory requirements, including HIPAA.
• Ensure patient care and services meet industry and regulatory standards.
• Supervise facility staff including clinicians and front-desk personnel.
• Manage talent lifecycle and workforce planning to prevent disruptions.
• Oversee recruitment, onboarding and offboarding of location hires.
• Drive financial performance and align operations with revenue goals.
• Stay informed on safety regulations and maintain a secure facility.
• Collaborate with sales and marketing to grow location-specific business.
• Develop and mentor team members and sustain high morale.
• Maintain strong relationships with patients, providers and community stakeholders.

Skills

Leadership

Budget management

Healthcare operations

Staff management

HIPAA compliance

Communication

Education

Bachelor's degree in Healthcare Administration or related field

Master's degree preferred

Job description

About Us:

Step into Next Health, where innovation meets longevity. Established over 9 years ago, we have flourished into the leader source of functional medicine and wellness throughout the United States, fueled by an unstoppable mission to advance health optimization and longevity. We are not just leaders in health optimization; we are pioneers!

At Next Health, our mission is more than a statement; it is a promise to transform lives. Through groundbreaking functional medicine practices, we empower individuals to unlock their fullest potential, enhancing their vitality and well-being. With a relentless dedication to leveraging the latest advancements, we guide our clients in taking their health to the next level!

Your Impact

The General Manager possesses extensive experience in overseeing luxury operations. This role is responsible for ensuring the seamless execution of operational procedures, including membership acquisition and retention, staff management, and revenue generation. By driving Next Health’s objectives, the General Manager enhances customer service and patient care while ensuring financial success.

Job Description

As General Manager, your responsibilities will include:

• Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery.
• Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders.
• Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy.
• Ensure all patient care and services not only meet but exceed industry and regulatory standards.
• Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk).
• Manage the talent lifecycle, proactively addressing workforce planning to prevent operational disruptions.
• Oversee the recruitment, onboarding and offboarding process of location hires to ensure smooth transitions and role integration.
• Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals.
• Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility.
• Collaborate with the sales and marketing division to generate location-specific business growth.
• Develop and mentor team members through consistent performance evaluations, fostering a culture of excellence and maintaining high team morale.
• Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders to enhance brand reputation and service quality.
• Ensure a safe and secure environment for patients and staff while maintaining the facility’s aesthetic appeal and functionality, addressing maintenance issues promptly.

What to Expect / What You’ll Do

• Lead and manage the daily operations of the healthcare facility
• Oversee and manage staff, including physicians, nurses, and administrative staff
• Ensure that all patient care and services meet or exceed regulatory and industry standards
• Manage budgets to ensure the financial sustainability of the facility
• Collaborate with other leaders in the company to develop and execute strategic plans
• Build and maintain strong relationships with patients, healthcare providers, and community stakeholders
• Ensure that the facility maintains a safe and secure environment for all patients and staff

What You’ll Bring

• Demonstrated success in leading and managing complex operations.
• Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred).
• 3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting.
• Demonstrated ability to lead and manage a team of healthcare professionals.
• Strong financial management skills and experience.
• Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, constructive coaching, etc.
• Proven ability to identify, troubleshoot, and resolve internal and external conflicts.
• Effective liaison with a diverse range of internal and external stakeholders.
• Exceptional communication and interpersonal skills, fostering strong relationships with patients, healthcare providers, and community stakeholders.
• Familiarity with healthcare regulations and industry standards.
• Strong business acumen.
• Capacity to work both independently and collaboratively within a team.
• Self-driven and motivated.
• Outstanding customer service skills.
• Naturally outgoing and friendly demeanor.
• Proficient in technology and resourceful in its application.

Our Culture & Perks

• OUTSTANDING compensation package available!
• Exciting GROWTH prospects for advancement as we expand our operations!
• A supportive and inclusive work environment
• Meaningful work that makes a difference for our patients
• Performance Based Bonuses
• Healthcare coverage
• 401(k) retirement savings plan
• Paid Time Off
• Training and development
• Monthly bonus incentive plan
• Monthly manager membership to Next Health

Expected Compensation

$110,000/annual salary + benefits + bonus potential

Pay offered may vary depending on multiple individualized factors, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Next Health is an Equal Opportunity / Afformative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We are an Equal Opportunity / Afformative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.