General Manager - KidStrong

KidStrong Lake Oswego; Lake Oswego (OR); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Free uniforms

Team discounts

Access to professional training

Job summary

KidStrong Lake Oswego is seeking a General Manager to lead sales, operations, and staff for a high-energy family center. You’ll drive member growth through outbound outreach, manage the full sales pipeline, and deliver an exceptional family experience with strong coaching and operational standards.

This role requires 4+ years of leadership in sales or service, comfort with evenings/weekends, and hands-on operations management.

Qualifications

• 4+ years of leadership experience in sales, fitness, education, or service-based roles.
• Proven experience with outbound phone sales and CRM systems (100+ calls/week preferred).
• Track record managing KPIs, revenue, scheduling, payroll, and team performance.
• Strong tech proficiency, comfortable using Google Office, web apps, etc.
• Bachelor’s or associate degree in business, education, or related field preferred.
• Availability to work at least 3–4 weekday evenings and weekend day(s).
• Bonus: Experience in children’s fitness, enrichment programs, or center-based operations

Responsibilities

• Drive new membership growth through high-volume outbound sales efforts (100+ calls/week typical).
• Own the full sales pipeline & team, manage inbound leads, book and convert trials, follow up with prospects.
• Track and exceed KPIs across trials, conversions, revenue, and communication metrics.
• Develop marketing events at a local level to drive lead generation campaigns, community activations, and local partnerships.
• Deliver a mission-aligned sales experience that builds trust and communicates value to families.
• Ensure the center runs smoothly, professionally, and on-brand every day.
• Oversee front desk systems: check-ins, guest / trial registration, transactions, delinquent account follow-up, customer care, and schedule changes.
• Collaborate with the Coaching Team to ensure aligned execution of classes and programs.
• Manage scheduling, budgets, center cleanliness, and compliance with KidStrong policies and operational standards.
• Respond promptly to corporate, owner, and member requests.
• Hire, train, and develop team members.
• Lead by example modeling professionalism, drive, and mission-driven performance.
• Maintain strong internal communication about trial families, member needs, team updates, etc.
• Foster a team culture rooted in ownership, accountability, fun, and continuous improvement

Skills

Outbound phone sales

Leadership

KPI management

Customer relationship management

Organizational skills

Education

Bachelor’s or associate degree in business, education, or related field

Tools

CRM systems

Google Workspace

Web apps

Job description

Location: Portland, ORStatus: Full-time | Salaried + Performance BonusesSchedule: Includes evenings and weekends | Flexible hours with leadership autonomyCompensation: Competitive base salary + bonus structureWhat is KidStrong?KidStrong is a science-based training program that helps kids win at life. We build strong, confident, high-character kids by developing the whole child—body, brain, and character—through high-energy, coach-led classes. Our program serves ages crawling through 11 years old and accelerates milestones through expert coaching, cutting-edge curriculum, and strong parent partnership.At KidStrong, we’re growing fast and making a lasting impact, and we’re looking for a driven, dynamic General Manager to lead our team, grow our membership, and deliver an exceptional family experience.The Role: General ManagerAs the General Manager, you’ll be the driving force behind sales, operations, and team leadership at KidStrong. You’ll lead membership growth efforts, optimize center operations, and develop a high-performing team culture that aligns with our mission. You’ll wear many hats, but always with purpose and impact.This is not your typical 9-to-5. It’s a fast-paced, leadership role built for someone who thrives on accountability, loves to engage with families, and leads with both heart and hustle.Key ResponsibilitiesSales & Membership Growth Drive new membership growth through high-volume outbound sales efforts (100+ calls/week typical) Own the full sales pipeline & team, manage inbound leads, book and convert trials, follow up with prospects Track and exceed KPIs across trials, conversions, revenue, and communication metrics Develop marketing events at a local level to drive lead generation campaigns, community activations, and local partnerships Deliver a mission-aligned sales experience that builds trust and communicates value to familiesCenter Leadership & Operations Ensure the center runs smoothly, professionally, and on-brand every day Oversee front desk systems: check-ins, guest / trial registration, transactions, delinquent account follow-up, customer care, and schedule changes Collaborate with the Coaching Team to ensure aligned execution of classes and programs Manage scheduling, budgets, center cleanliness, and compliance with KidStrong policies and operational standards Respond promptly to corporate, owner, and member requestsTeam Management & Culture Hire, train, and develop team members Lead by example modeling professionalism, drive, and mission-driven performance Maintain strong internal communication about trial families, member needs, team updates, etc. Foster a team culture rooted in ownership, accountability, fun, and continuous improvementWho You Are A bold, confident leader, you think like an owner and inspire others to do the same Driven by results, you thrive in a sales-forward, performance-based environment Highly organized and adaptable, you balance structure with agility and always move with urgency A natural communicator, you build trust, give clear feedback, and coach others to grow Passionate about kids, families, and creating positive change, you want your work to matterQualifications• 4+ years of leadership experience in sales, fitness, education, or service-based roles• Proven experience with outbound phone sales and CRM systems (100+ calls/week preferred)• Track record managing KPIs, revenue, scheduling, payroll, and team performance• Strong tech proficiency, comfortable using Google Office, web apps, etc.• Bachelor’s or associate degree in business, education, or related field preferred• Availability to work at least 3–4 weekday evenings and weekend day(s)• Bonus: Experience in children’s fitness, enrichment programs, or center-based operationsWhat You’ll LoveLeading a high-energy, mission-driven teamMaking a real impact on the lives of kids and familiesPerformance bonuses based on membership growthFree uniforms, team discounts, and access to professional trainingCareer development and advancement opportunitiesA fast-paced, rewarding environment where you’ll never be boredReady to Lead the Movement?If you’re a passionate leader who’s ready to make a difference, hit ambitious goals, and help kids unlock their superpowers—we want to hear from you.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.