General Manager

KidStrong; Olathe (KS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

KidStrong Olathe seeks a General Manager to lead center operations, sales, and a team of coaches. You will drive growth, ensure exceptional customer service, and foster a culture of development for staff and families.

You will manage coaching schedules, recruit and train staff, coordinate events, and maintain a strong social media presence. The role demands leadership, performance focus, and a passion for children’s growth.

Qualifications

• Athletic coaching background with experience coaching kids 15 months–11 years.
• Strong leadership and people management background.
• Comfortable using Google tools (Gmail, Calendar, Sheets, Docs) and CRM systems.

Responsibilities

• Understand KPIs and financials to guide decisions.
• Oversee center-level initiatives and maintain brand consistency.
• Schedule and sell KidStrong events to drive profitability.
• Lead staff meetings and coach development efforts.

Skills

Coaching experience

Management experience

Tech proficiency

Child development knowledge

Excellent communication

Tools

HubSpot CRM

Podium

KidStrong systems

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

KidStrong Olathe is looking for it's next passionate leader!

WHAT IS KIDSTRONG?

KidStrong is Athletic Play – a new kind of activity for kids ages 1 - 11 that builds confidence, character and family connection through science-based fitness games led by expert coaches. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches.

At KidStrong, General Managers are the heartbeat of our centers, serving as dynamic leaders who inspire and drive success. As first in-command, you’ll be directly responsible for cultivating a culture of growth, development, and excellence — empowering and leading both our passionate coaches and the incredible families who walk through our doors. A strong general manager will deliver key business results with high sales numbers and low member - attrition.

Responsibilities

CENTER OPERATIONS:

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center. This is not your typical 9 to 5!
• Manage the weekly coaching schedule & ensure shifts are covered daily.
• Schedule and sell KidStrong events such as camps and parties, to maximize center profitability.
• Support the centers social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries.

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP

• Foster a coaching culture - see something, say something.
• The GM will be over the center's Assistant General Manager (AGM), along with the rest of the coaching team, which consists of 6 - 10 part-time coaches.
• Continuously assess and evaluate coaches based on the KidStrong Coach DNA profile and class quality.
• Recruit, screen, interview, onboard, manage, train, and coaching candidates as needed to ensure center is staffed.
• Manage and support the ongoing professional development of staff through LearnUpon, our online education resource.
• Lead monthly center level staff meetings focused on - development, productivity, programming, and product.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in center.
• Attend weekly leadership meetings.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 5 - 10 coaching hours per week.

Skills/Qualifications

• An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old. A passion for working with children is non-negotiable!
• Comfortable speaking to parents/guardians regarding a variety of topics.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is required.
• A basic proficiency with technology systems such as google platforms (gmail, calendar, sheets, docs), as well as CRM tools such a Hubspot, Podium, and KidStrong systems.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.

DNA / Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Exhibit High Standards
• Leads by Example
• Passion
• Command Presence
• Desire to Teach Kids
• Professional
• Mentor
• Planning/Organizing
• Oral/Written Communication
• Teamwork
• Coachable/Low Ego Mindset
• Adaptability

If you’re ready to take on a role where your leadership creates a lasting impact on kids, families, and team members, we want you on our team!

Compensation: $45,000.00 - $55,000.00 per year

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

Our People

• Want to work with great people
• Want personal and professional growth
• Want to make an impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.