General Manager - KidStrong

Socket.dev; Lake Oswego (OR); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Performance bonuses

Free uniforms

Team discounts

Professional training

Job summary

KidStrong is seeking a General Manager to drive membership growth and lead operations at a busy center. You will own the sales pipeline, oversee front desk, and coach a high-energy team focused on families and outcomes.

You’ll balance strategic leadership with hands-on execution, including events, KPI tracking, and ensuring mission-aligned customer experiences in a fast-paced environment.

Qualifications

• 4+ years of leadership experience in sales, fitness, education, or service-based roles.
• Proven outbound phone sales and CRM experience (100+ calls/week preferred).
• Track record managing KPIs, revenue, scheduling, payroll, and team performance.
• Strong tech proficiency; comfortable using Google Office, web apps, etc.
• Availability to work at least 3–4 weekday evenings and weekend days.

Responsibilities

• Drive high-volume membership growth through outbound sales and inbound leads.
• Own the full sales pipeline; manage trials, conversions, and revenue.
• Oversee center operations, schedules, budgets, and customer care.
• Lead, train, and develop team; foster ownership and accountability.

Skills

Leadership

Sales experience

CRM proficiency

KPIs

Team management

Communication

Time management

Tech savvy

Education

Bachelor's or associate degree

Tools

CRM systems

Google Workspace

Job description

Location: Portland, OR | Status: Full-time | Salaried + Performance Bonuses | Schedule: Includes evenings and weekends | Flexible hours with leadership autonomy | Compensation: Competitive base salary + bonus structure

What is KidStrong?

KidStrong is a science-based training program that helps kids win at life. We build strong, confident, high-character kids by developing the whole child—body, brain, and character—through high-energy, coach-led classes. Our program serves ages crawling through 11 years old and accelerates milestones through expert coaching, cutting-edge curriculum, and strong parent partnership.

The Role: General Manager

As the General Manager, you’ll be the driving force behind sales, operations, and team leadership at KidStrong. You’ll lead membership growth efforts, optimize center operations, and develop a high-performing team culture that aligns with our mission. You’ll wear many hats, but always with purpose and impact.impact.This is not your typical 9-to-5. It’s a fast-paced, leadership role built for someone who thrives on accountability, loves to engage with families, and leads with both heart and hustle.

Key Responsibilities

Sales & Membership Growth

• Drive new membership growth through high-volume outbound sales efforts (100+ calls/week typical)
• Own the full sales pipeline & team, manage inbound leads, book and convert trials, follow up with prospects
• Track and exceed KPIs across trials, conversions, revenue, and communication metrics
• Develop marketing events at a local level to drive lead generation campaigns, community activations, and local partnerships
• Deliver a mission-aligned sales experience that builds trust and communicates value to families

Center Leadership & Operations

• Ensure the center runs smoothly, professionally, and on-brand every day
• Oversee front desk systems: check-ins, guest / trial registration, transactions, delinquent account follow-up, customer care, and schedule changes
• Collaborate with the Coaching Team to ensure aligned execution of classes and programs
• Manage scheduling, budgets, center cleanliness, and compliance with KidStrong policies and operational standards
• Respond promptly to corporate, owner, and member requests

Team Management & Culture

• Hire, train, and develop team members
• Lead by example modeling professionalism, drive, and mission-driven performance
• Maintain strong internal communication about trial families, member needs, team updates, etc.
• Foster a team culture rooted in ownership, accountability, fun, and continuous improvement

Who You Are

• A bold, confident leader, you think like an owner and inspire others to do the same
• Driven by results, you thrive in a sales-forward, performance-based environment
• Highly organized and adaptable, you balance structure with agility and always move with urgency
• A natural communicator, you build trust, give clear feedback, and coach others to grow
• Passionate about kids, families, and creating positive change, you want your work to matter

Qualifications

• 4+ years of leadership experience in sales, fitness, education, or service-based roles
• Proven experience with outbound phone sales and CRM systems (100+ calls/week preferred)
• Track record managing KPIs, revenue, scheduling, payroll, and team performance
• Strong tech proficiency, comfortable using Google Office, web apps, etc.
• Bachelor’s or associate degree in business, education, or related field preferred
• Availability to work at least 3–4 weekday evenings and weekend day(s)
• Bonus: Experience in children’s fitness, enrichment programs, or center-based operations

What You’ll Love

• Leading a high-energy, mission-driven team
• Making a real impact on the lives of kids and families
• Performance bonuses based on membership growth
• Free uniforms, team discounts, and access to professional training
• Career development and advancement opportunities
• A fast-paced, rewarding environment where you’ll never be bored