General Manager in Training - Ocean Township

Hand & Stone - 2329 State Route 66 - Ocean, NJ; New Jersey; On-site; USD 38,000 - 45,000; Full time

Job summary

A leading spa company is seeking a dynamic Spa Leader to join their team in Ocean, NJ. As a General Manager in Training, you will engage in front desk operations, drive sales performance, and foster an excellent team environment. The position offers a competitive compensation package and pathways for promotion within a nurturing culture prioritizing employee growth.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1-3 years of leadership experience needed.
• Passion for people and excellent service required.
• Flexibility to work nights, weekends, and some holidays.

Responsibilities

• Achieve performance goals in sales and customer service.
• Lead front desk operations and oversee daily activities.
• Train and recruit new staff members.

Skills

Leadership

Communication

Customer Service

Organizational Skills

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Ocean, located at 2329 NJ-66, Ocean Township, NJ 07712, is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus initially on front desk operations, client experience, and sales performance. This role prepares you for future management opportunities with a clear pathway to leading your own location. Promotion timelines depend on market growth, role availability, and performance, with the goal of developing our leadership team for elevated roles.

If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart?

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment prioritizing your growth and well-being. We support your career development through sales coaching, training, and opportunities to become a successful spa leader.

Compensation Package: We offer a competitive package with a base hourly rate, uncapped commissions, and bonuses. GMITs can earn up to $45,000 annually, depending on performance.

As a General Manager in Training, you will:

• Achieve performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance goals
• Provide exceptional guest experiences as per our Service Level Standard scores
• Oversee daily front desk operations
• Assist in managing daily business operations
• Train, monitor, and coach team members
• Participate in recruiting, onboarding, and training new front desk staff
• Educate clients on services and enhancements
• Promote sales, promotions, and events
• Maintain spa cleanliness standards
• Handle administrative functions like sales reporting and cash handling

The GMIT role includes a varied schedule, including weekends, daytime, evenings, and holidays. Flexibility is preferred.

Role Requirements

• Passion for people and excellent service
• Flexibility to work nights, weekends, and some holidays
• Willingness to travel occasionally for training or conferences
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs/Sheets; knowledge of Zenoti is a plus
• Strong team player with the ability to work independently
• Exceptional organizational skills and attention to detail
• Critical thinking and customer conflict resolution skills

We can’t wait to meet you!