General Manager in Training - Ocean Township

Hand & Stone Franchise Corp; New Jersey; On-site; USD 40,000 - 45,000; Full time

Job summary

A dynamic opportunity awaits at Hand & Stone Massage and Facial Spa for a General Manager in Training (GMIT). The role focuses on front desk operations, client experience, and sales performance, with pathways to promote into management positions. Ideal candidates are self-starters with a passion for service excellence and team development.

Benefits

401(k)

401(k) matching

Performance-based bonus

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1–3 years of leadership experience required.
• Willingness to travel for training and conferences.

Responsibilities

• Achieve performance goals such as Membership Conversion and Call Conversion.
• Lead the front desk team to exceed sales and performance goals.
• Manage daily front desk operations.

Skills

Excellent communication skills

Customer conflict resolution skills

Strong organizational skills

Team player

Positive attitude

Fast learner

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Performance-based bonus
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Ocean, located at 2329 NJ-66, Ocean Township, NJ 07712, is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will start with a focus on front desk operations, client experience, and sales performance. This role prepares you for future management opportunities, with a clear pathway to leading your own location. Promotions depend on market growth, role availability, and performance, but our goal is continuous leadership development. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart?

FGG Spa, LLC is a franchisee of Hand & Stone Massage and Facial Spa, operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are priorities. Your journey includes sales coaching, training, and opportunities to grow into a spa leader.

Compensation Package: We offer a competitive package with an hourly base rate, uncapped commissions, and bonuses. GMITs earn up to $45,000 annually, depending on performance.

As a General Manager in Training, you will:

• Achieve performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance goals
• Provide exceptional guest experiences as per our Service Level Standard
• Manage daily front desk operations
• Assist in overall business management
• Train, monitor, and coach team members
• Recruit, onboard, and train new front desk staff
• Educate clients on services and benefits
• Promote sales, promotions, and events
• Maintain spa cleanliness standards
• Handle administrative duties like sales reporting and cash handling

The GMIT role involves a varied schedule, including weekends, days, evenings, and holidays, with flexible availability preferred.

Role Requirements

• Passion for people and service excellence
• Flexibility to work nights, weekends, and holidays
• Willingness to travel for training and conferences
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs/Sheets; knowledge of Zenoti is a plus
• Team player with ability to work independently
• Strong organizational skills and attention to detail
• Customer conflict resolution skills

We can’t wait to meet you!