General Manager in Training - Ocean Township

Hand & Stone Franchise Corp; Asbury Park (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading spa franchise as a Spa Leader, where you will grow in a nurturing environment focused on people. As a General Manager in Training, you'll enhance client experiences and drive performance while being prepared for future leadership roles. Your journey includes commission-based earnings, training, and numerous opportunities for advancement.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1–3 years of leadership experience.
• Proficiency in MS Office and Google Docs.
• Strong team player with excellent communication skills.

Responsibilities

• Lead front desk operations and exceed sales goals.
• Train and onboard new front desk staff.
• Manage daily front desk and business operations.

Skills

Leadership

Sales Performance

Customer Conflict Resolution

Communication

Organizational Skills

Team Player

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Ocean, located at 2329 NJ-66, Ocean Township, NJ 07712, is searching for a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a focus on front desk operations, client experience, and sales performance. This role prepares you for future management opportunities, with a clear pathway to leading your own location. Promotions depend on market growth, role availability, and performance success. Our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when opportunities arise. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are top priorities. Your journey includes sales coaching, training, and opportunities to grow into a successful spa leader. Compensation Package: We offer a competitive package with an hourly base rate, uncapped commissions, and bonuses. GMITs earn an average annual compensation up to $45,000, depending on performance.

As a General Manager in Training, you will:

• Achieve performance-based goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance goals
• Provide an exceptional guest experience measured by our Service Level Standard scores
• Manage daily front desk operations
• Assist in managing daily business operations
• Train, monitor, and coach team members
• Recruit, onboard, and train new front desk staff
• Maintain knowledge of our services and educate clients
• Promote sales, promotions, and events
• Uphold spa cleanliness standards
• Perform administrative functions like sales reporting and cash handling

The GMIT role involves a varied schedule, including weekends, days, evenings, and holidays, with flexible availability preferred.

Role Requirements:

• Passion for people and service excellence
• Ability to work flexible hours, including nights, weekends, and some holidays
• Willingness to travel for training or events
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs/Sheets; knowledge of Zenoti is a plus
• Strong team player and independent worker
• Organizational skills with attention to detail and multitasking
• Critical thinking and customer conflict resolution skills

We can’t wait to meet you!