General Manager in Training - Montgomery County

Goodwill of Greater Washington; Germantown (MD); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

PTO

Paid holidays

Life insurance

Disability insurance

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Employee discounts

EAP

401(k) with company match after 1 year

Bonus eligible

Job summary

Goodwill of Greater Washington in Germantown, MD offers a program that trains on all facets of operating a Goodwill retail store and prepares for installation as a General Manager.

The role emphasizes accountability to the organization's RISE values, supervision of staff, budgeting, merchandising, scheduling, and collaboration with HR, Accounting, Marketing, and Transportation.

Qualifications

• High school diploma or equivalent with 2–5 years of retail management experience.
• Ability to communicate effectively in English, both oral and written.
• Basic math and computer skills.
• Strong customer service skills and the ability to handle customer complaints professionally.
• Good judgment in day-to-day situations.

Responsibilities

• Learn to operate all facets of the retail store and production under supervision.
• Demonstrate understanding of store operations, reporting, and cash handling procedures.
• Manage merchandising, ordering, and budgeting in assigned store.
• Supervise staff and schedule as needed.
• Learn interfaces with HR, Accounting, Marketing, and Transportation.

Skills

Customer Focus

Financial Acumen

Accountability

Talent Development

Team Leadership

Self-Awareness

Adaptability

Education

High School Diploma or equivalent

Bachelor’s degree in business

Job description

Responsible for successful completion of a program which trains on all facets of operating a Goodwill retail store and prepares for installation as a General Manager in a store. This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including

• personal time off (PTO)
• paid holidays
• basic life insurance
• short/long term disability benefits
• individual and family medical
• dental and vision benefits
• pet insurance
• generous employee discounts
• access to an employee assistance program (EAP)
• 403(b)/401(k) plan with match available after 1 year
• Bonus eligible

Essential Competencies

• Customer Focus
• Financial Acumen
• Ensures Accountability
• Develops Talent
• Builds Effective Teams
• Demonstrates Self-Awareness
• Situational Adaptability

Key responsibilities and Accountabilities

• Work in assigned store(s) under the guidance of the Retail Manager, Production Manager or General Manager to learn the procedures to operate all facets of the retail store and production.
• Upon completion of the training period demonstrate full understanding and adherence to operating standards in the following areas
• Each of the reports required for store operations
• Communication requirements
• Company polices
• Register and cash handling procedures including bank deposits
• Merchandising expectations and rotation
• Ordering procedures
• Salvage handling
• Productivity standards
• Employee review process
• Forms in use
• Customer service expectations
• Staff supervision
• Scheduling
• Budget management
• Proper opening and closing of the store
• Security and loss prevention
• Meet with home office positions to learn about how each interfaces with the field including HR, Accounting, Marketing and Transportation.
• Meet with the Training & Employment division to understand and appreciate the mission of Goodwill.
• Work in assigned store(s) under the guidance of the Retail Manager, Production Manager or General Manager to learn the procedures to operate all facets of the retail store and production.
• Meet with home office positions to learn about how each interfaces with the field including HR, Accounting, Marketing and Transportation.
• Meet with the Training & Employment division to understand and appreciate the mission of Goodwill.

Supervisory Responsibility

This position has supervisory responsibility only in the case of specific assignment for such by the VP of Donated Goods and Retail Sales. That responsibility may include the retail and production managers and staff at any assigned store.

Term

This is a temporary assignment as individuals hired for this position are expected to successfully complete this program in its entirety.

Required Qualifications

• High school diploma or equivalent plus two to five years previous retail management experience.
• Ability to communicate in effectively English, both orally and in writing.
• Basic math and computer skills.
• Great customer service skills and the ability to handle customer complaints in a fair, impartial and professional manner.
• Ability to exercise good judgment in handling day-to day situations

Preferred Qualifications

Bachelor’s degree in business or related field.