General Manager in Training - Franklin

Hand & Stone Careers; Franklin (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

A growth-focused franchisee of Hand & Stone Massage and Facial Spa is seeking a motivated General Manager in Training to enhance operational success and team performance. This dynamic role offers a clear path to management positions through rigorous training and performance metrics, all while fostering a nurturing work culture.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1-3 years of leadership experience in a fast-paced environment.
• Exceptional customer service skills and ability to resolve conflicts.
• Flexibility to work various schedules including nights and weekends.

Responsibilities

• Lead front desk operations and manage performance goals.
• Provide training and coaching to front desk team members.
• Ensure exceptional client experience as per company standards.

Skills

Leadership

Sales skills

Customer Service

Communication

Team Player

Organizational Skills

Critical Thinking

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Franklin located at 4091 Mallory Ln Suite 124, Franklin, TN 37067 is searching for a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, we’d love to hear from you!
What Sets Us Apart?
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance.

As a General Manager in Training, you will

• Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Successfully lead the front desk team to exceed all sales and performance goals
• Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores
• Oversee and manage daily operations of the front desk
• Assist General Manager in managing the daily operations of the business
• Train, monitor, and coach teams, including in-the-moment coaching
• Assist in recruiting, onboarding, and training all new hires at the front desk
• Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements
• Passionately promote sales, promotions, and events
• Uphold spa cleanliness standards
• Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.

The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

Role Requirements

• Passion for people and providing excellent service
• Ability to work flexible hours including nights, weekends and some holidays
• Ability to occasionally travel for training, conferences, or other business-related activities
• Excellent verbal and written communication skills
• A fast learner with a positive attitude
• Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus
• A strong team player with the ability to work independently
• Exceptional organizational skills including attention to detail and multitasking
• Critical thinking skills, including customer conflict resolution

We can’t wait to meet you!