General Manager in Training Franklin

Hand & Stone - 4091 Mallory Ln - Franklin, TN; Franklin (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

FGG Spa, LLC is seeking a dynamic Spa Leader as a General Manager in Training. This role involves overseeing front desk operations, enhancing client experiences, and achieving sales goals, preparing you for future management opportunities. Enjoy a nurturing environment with a focus on personal growth, along with competitive compensation and bonuses based on performance.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1–3 years of leadership experience.
• Flexible hours including nights and weekends.
• Proficiency in MS Office and Google Docs/Sheets.

Responsibilities

• Achieve performance goals such as Membership Conversion and Gift Card Sales.
• Lead the front desk team to exceed sales targets.
• Manage daily front desk operations.

Skills

Excellent communication skills

Critical thinking

Customer conflict resolution

Strong organizational skills

Fast learner

Team player

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Franklin, located at 4091 Mallory Ln Suite 124, Franklin, TN 37067, is searching for a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career focusing on front desk operations, client experience, and sales performance. This role prepares you for future management opportunities, with a pathway to leading your own location. Promotions depend on market growth, role availability, and performance, but our goal is continuous leadership development. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FG Spa, LLC, a franchisee of Hand & Stone Massage and Facial Spa, operates 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! We offer a nurturing environment prioritizing your growth and well-being. Your journey includes sales coaching, training, and opportunities to grow into a spa leader. Compensation Package: We provide a competitive hourly rate, uncapped commissions, and bonuses, with average annual earnings up to $45,000 based on performance.

As a GMIT, you will:

• Achieve performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance targets
• Provide exceptional guest experiences according to our Service Level Standard scores
• Manage daily front desk operations
• Assist the General Manager in overall business management
• Train, monitor, and coach team members
• Recruit, onboard, and train new front desk hires
• Educate clients on services and benefits
• Promote sales, promotions, and events
• Maintain spa cleanliness standards
• Handle administrative tasks like sales reporting and cash handling

The schedule includes weekends, days, evenings, and holidays. Flexibility is preferred.

Role Requirements:

• Passion for service and people
• Flexible hours, including nights, weekends, and some holidays
• Occasional travel for training or conferences
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs/Sheets; knowledge of Zenoti is a plus
• Team player who can work independently
• Strong organizational skills with attention to detail
• Critical thinking and customer conflict resolution skills

We can’t wait to meet you!