General Manager II

Jobtailor; La Vergne (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor in Tennessee seeks an experienced Store Manager to lead a busy auto parts team, drive sales, and ensure high service standards. You will mentor 10–20 associates, manage inventory and store operations, and foster strong relationships with Professional Customers.

The role emphasizes profitability, coaching, and running effective customer action plans with a focus on safety and compliance in a fast-paced retail environment.

Qualifications

• High school diploma or GED.
• ASE certification preferred but not required.
• Valid driver’s license.
• 2–3 years of experience managing a team of 10–20 in a fast-paced retail setting.
• Experience driving profitability and business results.

Responsibilities

• Lead a team of 10–20 team members in a fast-paced retail environment.
• Achieve store sales goals and service objectives.
• Develop and execute customer action plans.
• Manage inventory and operational standards.
• Coach and develop team members; schedule and performance.
• Build and grow relationships with Professional Customers.
• Handle manager-on-duty duties including opening/closing.
• Ensure safety and compliant operations.

Skills

Team Management

Customer Relationships

Automotive Knowledge

Financial Acumen

Communication

Coaching

Inventory Management

Operations

P&L Analysis

Education

High School Diploma

ASE Certification

Tools

POS Systems

MS Word

MS Excel

PowerPoint

Inventory Systems

Job description

• Inspire the team, help Customers succeed, and grow the business with integrity
• Support sales and management functions on both sides of the business
• Understand store systems, automotive systems, and parts knowledge; identify, troubleshoot, and assist with DIY projects
• Develop and maintain Professional Customer relationships and grow related programs
• Achieve financial metrics and maintain service and appearance standards
• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships and sales
• Build and execute Customer action plans and hold the team accountable
• Select, hire, develop, manage performance, coach, schedule, and engage store Team Members
• Ensure execution of inventory and operational standards
• Coach Team Members to meet DIY and Professional Customer expectations
• Perform manager-on-duty responsibilities, including coaching, floor and phone management, task assignment and completion, safety, and opening/closing duties
• Foster a respectful and diverse environment for Customers and Team Members
• Provide DIY services including battery installation, testing, and wiper installation
• Assist the District/Region with other functions upon request
• Work predominantly inside, with occasional outdoor work installing batteries and wiper blades

Requirements

• Minimum of 50-55 hours per week, excluding meal break periods
• Ability to work 5-6 days a week, 11-hour shifts, including rotating nights and weekends
• Ability to work a schedule based on the needs of the business
• Ability to lead change management
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Ability to become ASE P2 certified or ASE ready equivalent
• Ability to execute and train project and product quality recommendations
• Advanced parts lookup and sourcing
• Ability to source from special order, FDO, second source, and other places
• Ability to execute and train store operational processes, procedures, testing, and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and parts lookup systems
• Ability to review and analyze P&L statements and business reports
• Ability to recruit, select, hire, and develop quality Team Members
• Ability to build and grow relationships with Professional Customers
• Working knowledge of automotive systems preferred
• Speak and write English; Spanish is a plus
• Effective communication and relationship-building with Customers, peers, and upper management
• Effective use of Microsoft Word and Excel; PowerPoint preferred
• Ability to calculate discounts, percentages, sales increases, and gross profit percentages
• Ability to hold others accountable, inspect work quality, and provide inspiring feedback
• 2-3 years of experience managing a team of 10-20 Team Members in a fast-paced, highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen
• High school diploma or GED
• Valid driver's license
• ASE certification preferred, but not required
• Ability to meet physical demands, including frequent lifting/moving up to 50 pounds and occasional lifting/moving up to 100 pounds

Core Competencies

Demonstrates strong leadership in managing and developing team members while achieving sales goals and maintaining high service standards. Proficient in automotive systems, customer relationship management, and operational processes to drive business success.

Highest-signal resume keywords

• Team Management
• Customer Relationship Building
• Automotive Systems Knowledge
• Financial Acumen
• ASE Certification

Hard Skills

• Advanced Parts Lookup
• Inventory Management
• POS Systems
• Project Quality Recommendations
• P&L Statement Analysis
• DIY Services
• Safety Knowledge
• Parts Sourcing
• Operational Processes
• Customer Action Plans

Soft Skills

• Effective Communication
• Friendly Communication
• Coaching
• Relationship Building
• Change Management

Certifications & Qualifications

• ASE P2 Certification
• Valid Driver's License

Industry Keywords

• Retail Environment
• Automotive Systems
• Customer Service
• Sales Goals
• Team Development

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint