General Manager I - Operations

OTG Management; Houston (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

OTG Management is seeking a General Manager at the IAH airport unit to lead multiple concepts and oversee day-to-day operations, guest service, and Crewmember performance.

You will drive staffing, budgets, food quality, and safety while coaching managers and front-line teams to meet company standards. This role requires strong leadership, P&L experience, and a passion for hospitality in a fast-paced environment.

Qualifications

• Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts.
• 1–3 years of retail experience (convenience store) a plus.
• Proficient knowledge of P&L budgeting and forecasting.
• Strong culinary background and fine dining experience are a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Promote an attitude of pride, cooperation, and success in the Unit.
• Accountable for the ordering process and overall unit budgets in the unit.
• Accountable for all cost and sales projections on a weekly basis.
• Ensure cost-effective and efficient staffing and adherence to labor budgets.
• Accountable for unit scheduling managers as well as crewmembers.
• Provides leadership to the managers and crew members in the Unit.
• Accountable for establishing and maintaining high standards for food quality and customer service.
• Direct the managers and crewmembers to achieve company standards.
• Administrate and follows-up management and crewmember training.
• Assigns and defines areas of responsibility for the managers, establishing and setting deadlines.
• Directs the team toward achieving the Unit's financial goals.
• Maintains a positive work environment for both the management team and staff.
• Provides a workplace free from hazards, following all safety policies set forth by the company.
• Accountable for leading the recruitment of FOH staff.

Skills

Leadership

P&L budgeting

Forecasting

Staff development

Multi-unit management

Education

Degree in hospitality or culinary field

Job description

General Manager

Location: IAH airport

Compensation: $70k - 80k

Reports to:

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How We Do Business

How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

The OTG General Manager is the management leader in our OTG units; this position is responsible for all day-to-day restaurants and Cibo operations for multiple concepts and crewmember performance. This may include Front of the House/Back of the House staffing, development and training, food quality presentation, guest services, inventory management, merchandising, labor management, and the maintenance of all policies and procedures in the restaurants and Cibo Markets.

In This Role You Will …

• Promote an attitude of pride, cooperation, and success in the Unit
• Accountable for the ordering process and overall unit budgets in the unit
• Accountable for all cost and sales projections on a weekly basis
• Ensure cost-effective and efficient staffing and adherence to labor budgets
• Accountable for unit scheduling managers as well as crewmembers
• Provides leadership to the managers and crew members in the Unit
• Accountable for establishing and maintaining high standards for food quality and customer service
• Direct the managers and crewmembers to achieve company standards
• Administrate and follows-up management and crewmember training
• Assigns and defines areas of responsibility for the managers, establishing and setting deadlines
• Directs the team toward achieving the Unit's financial goals
• Maintains a positive work environment for both the management team and staff
• Provides a workplace free from hazards, following all safety policies set forth by the company
• Accountable for leading the recruitment of FOH staff
• Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency
• Oversees CIBO Markets in assigned quadrants
• Complete other tasks as assigned

Qualifications

• Degree in hospitality or culinary field is preferred
• Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
• 1 – 3 years of retail experience (convenience store) a plus
• Proficient knowledge of P&L budgeting and forecasting
• Strong culinary background and fine dining experience are a plus
• Commitment to service of customers, crew, co-workers, and management
• Demonstrated dependability, personal drive, and leadership, ability to lead by example
• High level of integrity, work ethic, passion, and commitment to OTG values
• Ability to train, delegate, coach, and aid in the development of crewmembers
• Excellent verbal and written communication skills
• Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions

Equal Opportunity Employer

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.