General Manager - HVAC & Plumbing Operations

Lincoln Air LLC; Phoenix (AZ); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Employee assistance program

Professional development

Employee referral program

Growth opportunities

Job summary

Lincoln Air & Plumbing is seeking a General Manager to lead HVAC and plumbing operations in Phoenix, AZ. The role focuses on growth, profitability, and building high-performing teams while scaling a service business.

The successful candidate will own daily operations, drive revenue, monitor margins, and implement scalable systems and KPIs to sustain long-term growth.

Qualifications

• Proven leadership experience in HVAC, plumbing, home services, or a closely related service industry.
• Demonstrated success growing revenue, improving profitability, and building high-performing teams.
• Strong financial understanding, including gross margins, labor costs, budgeting, and operational profitability.
• Experience recruiting, coaching, and managing employees and department leaders.
• Ability to implement operational processes, KPIs, accountability systems, and performance reporting.
• Strong understanding of service operations, sales performance, and customer experience.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Ability to work independently, take ownership of results, and execute business growth strategies.

Responsibilities

• Drive Business Growth: Partner with ownership to execute strategies that increase revenue, improve profitability, and expand service opportunities.
• Lead Daily Operations: Oversee HVAC, plumbing, sales, dispatch, customer service, and administrative functions while ensuring efficient execution across departments.
• Improve Financial Performance: Monitor gross margins, labor costs, operating expenses, and profitability to identify opportunities for improvement.
• Build High-Performing Teams: Recruit, coach, develop, and hold managers and employees accountable for achieving performance goals.
• Implement Scalable Systems: Establish effective workflows, standard operating procedures, KPIs, and performance tracking processes.
• Strengthen Sales & Marketing: Work with sales teams and the marketing partner to improve lead conversion, customer retention, and revenue generation.
• Optimize Operations: Improve technician productivity, scheduling, communication, and overall service efficiency.
• Take Ownership: Independently manage day-to-day operations, resolve challenges, and keep ownership informed of performance, priorities, and results.

Skills

Leadership

Growth

Finance

People management

Operations

Service operations

Job description

Lincoln Air & Plumbing

General Manager - HVAC & Plumbing Operations

Location: Phoenix, AZ

Employment Type: Full-time | W-2

Compensation: $110,000 - $140,000 annually, based on experience and qualifications

You've Helped Grow a Successful Home Services Business. Now Help Us Build the Next Chapter.

Are you an experienced HVAC, plumbing, or home services leader who knows how to grow revenue, improve profitability, and build high-performing teams?

At Lincoln Air & Plumbing, we're looking for a proven General Manager who can take ownership of our daily operations while helping lead the company into its next stage of growth. This isn't a position for someone who simply maintains the status quo. We need a results-driven leader who understands what it takes to scale a service business, establish effective systems, develop strong teams, and turn growth strategies into measurable results.

Ideally, you've already helped operate or grow an HVAC, plumbing, or home services company generating $5 million to $20 million or more in annual revenue. You understand the challenges of scaling a business, know how to strengthen financial performance, and can create the operational structure needed for sustainable growth. We're looking for someone who has already been where we're trying to go and is ready to help us get there.

Lincoln Air & Plumbing is a locally owned, family-owned HVAC and plumbing company that has proudly served the Phoenix community for more than 20 years. We've built our reputation through quality workmanship, dependable service, honest communication, and long-lasting customer relationships. Now, we're focused on our next chapter. Our goal is to strengthen our leadership team, improve operational efficiency, expand our customer base, and build a more scalable and profitable organization.

What You'll Do

• Drive Business Growth: Partner with ownership to execute strategies that increase revenue, improve profitability, and expand service opportunities.
• Lead Daily Operations: Oversee HVAC, plumbing, sales, dispatch, customer service, and administrative functions while ensuring efficient execution across departments.
• Improve Financial Performance: Monitor gross margins, labor costs, operating expenses, and profitability to identify opportunities for improvement.
• Build High-Performing Teams: Recruit, coach, develop, and hold managers and employees accountable for achieving performance goals.
• Implement Scalable Systems: Establish effective workflows, standard operating procedures, KPIs, and performance tracking processes.
• Strengthen Sales & Marketing: Work with sales teams and the company's marketing partner to improve lead conversion, customer retention, and revenue generation.
• Optimize Operations: Improve technician productivity, scheduling, communication, and overall service efficiency.
• Take Ownership: Independently manage day-to-day operations, resolve challenges, and keep ownership informed of performance, priorities, and results.

Required Qualifications

• Proven leadership experience in HVAC, plumbing, home services, or a closely related service industry.
• Demonstrated success growing revenue, improving profitability, and building high-performing teams.
• Strong financial understanding, including gross margins, labor costs, budgeting, and operational profitability.
• Experience recruiting, coaching, and managing employees and department leaders.
• Ability to implement operational processes, KPIs, accountability systems, and performance reporting.
• Strong understanding of service operations, sales performance, and customer experience.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Ability to work independently, take ownership of results, and execute business growth strategies.

Preferred Qualifications

• Experience leading operations in a multimillion-dollar HVAC, plumbing, or home services business, preferably with annual revenue of $5 million or more.
• Previous experience as a General Manager, Director of Operations, or similar senior leadership role.
• Proven track record of improving profit margins, expanding operations, or achieving significant revenue growth.
• Familiarity with Housecall Pro, ServiceTitan, or similar business management software.
• Experience working directly with business owners to execute growth initiatives.

Compensation & Benefits

• Annual salary: $110,000 - $140,000, depending on experience and qualifications.
• Full-time, W-2 employment.
• Health, dental, vision, and life insurance.
• 401(k) with company match.
• Paid time off.
• Employee assistance program.
• Professional development assistance.
• Employee referral program.
• Opportunity to work directly with ownership and play a key role in the company's long-term growth.
• Leadership development and professional growth opportunities as the organization expands.
• Schedule: Full-time, Monday-Friday, with occasional flexibility to support business operations.

What We're Looking For

We value leaders who demonstrate honesty, integrity, accountability, initiative, and a commitment to exceptional service. The ideal candidate leads by example, takes pride in their work, embraces continuous improvement, and knows how to build a culture where employees are motivated, supported, and accountable. We're looking for someone who is comfortable making decisions, implementing change, embracing new technology, and taking responsibility for measurable business results.

Show Us Your Results

We encourage applicants to highlight measurable achievements in revenue growth, profitability, team leadership, and operational improvements in their resume.

Ready to Help Us Grow?

At Lincoln Air & Plumbing, you'll have the opportunity to work directly with ownership, make meaningful business decisions, and help shape the future of an established company. If you've successfully helped grow a home services business and are ready to bring your experience to a company with ambitious growth goals, we encourage you to apply!

Lincoln Air & Plumbing is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.