General Manager - Hotel Leadership & Guest Experience

Automatic Data Processing, Inc.; Bozeman (MT); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels is seeking a General Manager for the Comfort Suites Airport University in Bozeman, MT. You will lead the hotel’s management team to deliver exceptional guest experiences, strong financial results, and high operational standards.

You will oversee budgets, KPI monitoring, staff development, and community representation, with duties spanning cost control, planning, and maintaining brand and service standards.

Qualifications

• Minimum 3-5 years of hotel leadership experience.
• Bachelor's degree in Hospitality Management, Business, or related field preferred.
• Proven experience managing budgets, P&L, and operational KPIs.

Responsibilities

• Lead hotel operations to achieve guest satisfaction, revenue, and cost-control goals.
• Prepare and manage the annual operating budget; monitor P&L performance and KPI's.
• Oversee expense control and departmental performance management.
• Develop and submit quarterly operating plans with measurable action items.
• Maintain brand, product, and service standards across all departments.
• Conduct weekly leadership and staff meetings; set clear expectations and follow-through.
• Coach department leaders on procedures, service standards, goal setting, and daily operations.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Directly supervise department leaders and maintain authority to hire, discipline, and terminate employees, consistent with Company policy.
• Assist with transportation needs when a dedicated Transportation Agent is unavailable (if applicable).
• Perform other duties as assigned to support hotel operations and guest experience.

Skills

Leadership

Coaching

Team development

Guest recovery

Conflict resolution

Organization

Multitasking

Scheduling

MS Office

PMS experience

Education

Bachelor's degree

Tools

PMS system

MS Office

Job description

Ignite Hotels is seeking a General Manager for the Comfort Suites Airport University in Bozeman, MT. You will lead the hotel’s management team to deliver exceptional guest experiences, strong financial results, and high operational standards.

You will oversee budgets, KPI monitoring, staff development, and community representation, with duties spanning cost control, planning, and maintaining brand and service standards.