General Manager - Home Services

C&C Heating & Air Conditioning; Middletown Township (NJ); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

401k with company match

Training stipends

Job summary

Legacy Service Partners in Belford, NJ is seeking a General Manager to lead the C&C Air Conditioning, Heating, Plumbing & Electric brand. You will oversee daily operations, drive growth, build high-performing teams, and deliver exceptional service to customers.

This role requires strong financial management, leadership, and the ability to manage a local P&L while aligning with safety protocols and company standards.

Qualifications

• 5+ years in an operational leadership role, preferably in home services.
• Proven ability to manage a robust P&L and lead high-performance teams.
• Strong leadership, financial budgeting, and analysis skills.
• Excellent decision-making under pressure in a fast-paced environment.
• Proficiency with technology and software systems to drive efficiency.

Responsibilities

• Develop and implement operational execution plans to drive growth and expand market share.
• Own the local P&L and manage overall financial performance for the brand.
• Oversee and drive efficiency across sales, service delivery, dispatch, installation, marketing and warehousing.
• Optimize labor capacity and margins through scheduling and call allocations.
• Collaborate with platform resources to improve marketing, warehousing, fleet, and vendor management.
• Lead and develop high-performing teams, promoting continuous improvement and customer focus.
• Participate in recruitment and support professional development of employees.
• Champion customer-centric service and ensure high customer satisfaction.
• Ensure compliance with relevant regulations, standards and safety protocols.

Skills

Operational leadership

P&L management

Team leadership

Financial analysis

Decision making under pressure

Technology proficiency

Tools

ServiceTitan

Job description

About the Role: Legacy Service Partners (LSP) is hiring a General Manager to lead one of our flagship brands C&C Air Conditioning, Heating, Plumbing & Electric in Belford, NJ. In this role, you’ll oversee daily operations, drive growth, develop high-performing teams, and deliver exceptional service to customers. This is an opportunity to make a real impact while building the next chapter of a trusted local business.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Key Responsibilities:

• Develop and implement operational execution plans to drive business growth, expand market share, and achieve financial objectives .
• Ownership of the local P&L and managing overall financial performance of the brand.
• Oversee and drive operational efficiency for all operational functions, including sales, service delivery, dispatch and call center, installation, marketing, and warehousing.
• Properly manage labor capacity and margins through effective scheduling, overtime trends, and assigning the right technicians to the right calls.
• Work closely with platform level resources to improve marketing efficiency, labor capacity, warehousing, fleet, and vendor management.
• Foster a culture of continuous improvement by leading and developing high performance teams and improving effectiveness throughout the organization.
• Identify talent needs, participate in the recruitment and selection process, and support the professional development of employees.
• Champion a customer-centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction.
• Ensure compliance with all relevant regulations, industry standards, and safety protocols.

Qualifications:

• 5 + years of proven experience in an operational leadership role, preferably within the home service industry or a related field.
• Knowledge of the home service industry and related regulatory requirements.
• Proven ability to manage a robust P&L, lead operational teams, and identify areas of improvement both financially and operationally.
• Exceptional leadership and team-building skills, with the ability to motivate and inspire others.
• Strong financial management skills, including budgeting and financial analysis.
• Demonstrated ability to make sound decisions under pressure and navigate complex situations.
• Proficiency in using technology and software systems to drive operational efficiencies.

5 Big Things – What Success Looks Like

• Daily Operational Excellence: Your location runs with discipline. Daily huddles happen. Jobs start on time. Productivity is high and callbacks are low. Operating rhythms are consistent and well executed.
• Consistent Financial Results: Your location hits budget on revenue, margin, and controllables. KPIs are reviewed daily and weekly. Issues are identified early and corrected.
• Strong Leaders and Technicians: Leaders and technicians are onboarded well and held accountable. Expectations are clear. Coaching and development happen consistently.
• Reliable Customer Experience: Customers receive consistent, high-quality service. Issues are addressed quickly.
• Owner Mentality Leadership: You act with urgency and integrity. You solve problems at the local level. You make decisions in the best interest of the business and the customer.

Preferred Qualifications:

• Prior experience in HVAC, plumbing, and electrical residential services strongly preferred.
• Knowledge of ServiceTitan is a plus

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

About Us: Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states—and we’re growing fast. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world‑class resources to support and enhance our local management teams.

Legacy Service Partners is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.