General Manager- Holiday Inn Express

Fat Pine Lodging; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive Salary

Bonus

Relocation assistance

Hotel discounts

Benefits - Health, Dental, Vision, and

Life Insurance and 401k

Job summary

Valor is seeking a General Manager for a select-service Holiday Inn Express property in Fraser, CO. The role directs all facets of hotel operations to deliver superior service and a safe, engaging guest experience, while meeting financial goals for ownership.

Excellent salary plus bonus plus relocation assistance offered. The GM will partner with Sales & Marketing to drive revenue and oversee deployment of staff across departments to ensure quality operations and guest satisfaction.

Qualifications

• Proven leadership experience in hotel operations.
• Track record of delivering high guest satisfaction and safe, compliant environments.
• Strong financial management and budgeting skills.
• Excellent communication with staff, guests, and stakeholders.

Responsibilities

• Direct all phases of hotel operations to deliver superior service and product.
• Develop sales and revenue strategies with the Director of Sales & Marketing.
• Ensure compliance with policies, procedures, and fiduciary obligations.
• Lead and develop Department Leaders and staff for career progression.
• Monitor financial performance and forecast to meet ownership expectations.
• Oversee guest relations, staffing, and day-to-day hotel operations.

Skills

Leadership & Management

Guest Service Excellence

Operational Expertise

Financial Acumen

Communication Skills

Adaptability

Staff Management

Daily Operations

Guest Relations

Job description

Company Overview

At Valor, we are passionate Hotelitarians- driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

The Holiday Inn Express Hotel in Fraser, CO is seeking a General Manager who has a passion for hospitality and the hotel industry. This select-service property is located just 4 miles from Winter Park Resort. This is a great opportunity for a proven leader with a goal to take the next step to General Manager.

Position Profile

The General Manager's purpose is to direct all phases of hotel operations providing a superior service and product to the hotel’s guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the financial viability of the hotel, ensuring the hotel meets financial expectations to ownership.

Excellent salary plus bonus Relocation assistance offered.

Essential Responsibilities

• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions.
• Develop departmental sales plan, in conjunction with the Director of Sales & Marketing, including specific tactics for revenue generation.
• Involve all hotel personnel in generating revenue through constant communication on the importance of continuous income stream.
• Research and analyze current and future market areas, and develop sales strategy based on data.
• Responsible for setting hotel goals, both qualitative and quantitative.
• Develop business and financial plans for hotel.
• Monitor hotel performance according to plan.
• Devise and implement actions to ensure hotel’s performance to plan.
• Ensure that the hotel meets all debt and lease term obligations.
• Fiduciary responsibility to ensure that the hotel meets all contractual obligations.
• Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions.
• Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio.
• Ensure appropriate forecasting systems are utilized.
• Ensure all Hotel Policies & Procedures are adhered to and ensure all hotel associates are accountable for compliance of these Policies & Procedures.
• Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance.
• Recruit, select and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction and Associate retention in conjunction with owner returns.
• Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable.

Required Knowledge, Skills, and Abilities

• Leadership & Management: Ability to lead, motivate, and inspire teams to achieve operational goals and provide excellent service.
• Guest Service Excellence: A strong focus on customer satisfaction, timely problem resolution, and creating a positive guest experience.
• Operational Expertise: Knowledge of hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
• Financial Acumen: Skill in managing budgets, analyzing financial data, and identifying opportunities to optimize profitability.
• Communication Skills: Excellent verbal and written communication for effective interactions with staff, guests, and stakeholders.
• Adaptability: The ability to handle changing priorities and challenges in a fast-paced, dynamic hotel environment.
• Staff Management: Hiring, training, scheduling, evaluating, and disciplining hotel staff to ensure high performance.
• Daily Operations: Overseeing the smooth day-to-day operations of various hotel departments, such as front office, housekeeping, and maintenance.
• Guest Relations: Responding to guest needs, handling complaints, and ensuring a high-quality, satisfying guest experience.

Physical Demands

Standing and Walking: You'll need to stand and walk for extended periods throughout your shift, often for the entire shift. Reaching and Bending: Duties include reaching, bending, and sometimes stooping, kneeling, or crawling. Pushing and Pulling: You will need to push and pull as part of your daily tasks. Long Hours: Expect to work long hours, potentially exceeding 50 hours per week, and a demanding schedule that includes nights, weekends, and holidays. Lifting: You will be required to lift and carry items up to 25 or 50 pounds frequently.

Benefits Package

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.