General Manager- Holiday Inn Express

Holiday Inn Express & Suites - Cross Lanes, WV; Fraser (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

The Holiday Inn Express Hotel in Fraser, CO seeks a General Manager with a passion for hospitality to lead all hotel operations at a select-service property near Winter Park. The role focuses on delivering exceptional guest experiences, managing departments, and driving financial performance.

The position offers an excellent salary plus bonus and relocation assistance, reflecting the importance of strong leadership and strategic planning in achieving ownership expectations.

Qualifications

• Leadership & management of hotel operations across all departments.
• Strong focus on guest satisfaction and service quality.
• Experience in budgeting, P&L and revenue optimization.
• Excellent communication with staff, guests and owners.
• Ability to adapt to fast-paced, multitask environment.
• Proven skill in hiring, training and performance development.

Responsibilities

• Direct all phases of hotel operations to provide superior service and product.
• Develop departmental sales plans and revenue-generation strategies with leadership.
• Set and monitor goals, budgets, and financial plans; ensure debt/lease obligations are met.
• Maintain guest relations and operational standards through staffing, programming, and maintenance.
• Recruit, develop, and retain a capable team of department leaders.
• Ensure compliance with all policies, procedures, and quality standards.
• Represent the hotel in community/industry events and brand relations.

Skills

Leadership

Guest Service Excellence

Operational Expertise

Financial Acumen

Communication Skills

Adaptability

Staff Management

Daily Operations

Guest Relations

Job description

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.The Holiday Inn Express Hotel in Fraser, CO is seeking a General Manager who has a passion for hospitality and the hotel industry. This select-service property is located just 4 miles from Winter Park Resort. This is a great opportunity for a proven leader with a goal to take the next step to General ManagerPOSITION PROFILEThe General Manager's purpose is to direct all phases of hotel operations providing a superior service and product to the hotel’s guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the financial viability of the hotel, ensuring the hotel meets financial expectations to ownership.Excellent salary plus bonusRelocation assistance offeredESSENTIAL RESPONSIBILTIESAdhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions.Develop departmental sales plan, in conjunction with the Director of Sales & Marketing, including specific tactics for revenue generation. Involve all hotel personnel in generating revenue through constant communication on the importance of continuous income stream. Research and analyze current and future market areas, and develop sales strategy based on data.Responsible for setting hotel goals, both qualitative and quantitative. Develop business and financial plans for hotel. Monitor hotel performance according to plan. Devise and implement actions to ensure hotel’s performance to plan.Ensure that the hotel meets all debt and lease term obligations. Fiduciary responsibility to ensure that the hotel meets all contractual obligations.Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions.Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.Ensure all Hotel Policies & Procedures are adhered to and ensure all hotel associates are accountable for compliance of these Policies & Procedures.Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance.Recruit, select and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction and Associate retention in conjunction with owner returnsActively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicableREQUIRED KNOWLEDGE, SKILLS, AND ABILITIESLeadership & Management: Ability to lead, motivate, and inspire teams to achieve operational goals and provide excellent service.Guest Service Excellence: A strong focus on customer satisfaction, timely problem resolution, and creating a positive guest experience.Operational Expertise: Knowledge of hotel departments, including front desk, housekeeping, food and beverage, and maintenance.Financial Acumen: Skill in managing budgets, analyzing financial data, and identifying opportunities to optimize profitability.Communication Skills: Excellent verbal and written communication for effective interactions with staff, guests, and stakeholders.Adaptability: The ability to handle changing priorities and challenges in a fast-paced, dynamic hotel environment.Staff Management: Hiring, training, scheduling, evaluating, and disciplining hotel staff to ensure high performance.Daily Operations: Overseeing the smooth day-to-day operations of various hotel departments, such as front office, housekeeping, and maintenance.Guest Relations: Responding to guest needs, handling complaints, and ensuring a high-quality, satisfying guest experience.PHYSICAL DEMANDSStanding and Walking: You'll need to stand and walk for extended periods throughout your shift, often for the entire shift.Reaching and Bending: Duties include reaching, bending, and sometimes stooping, kneeling, or crawling.Pushing and Pulling: You will need to push and pull as part of your daily tasks.Long Hours: Expect to work long hours, potentially exceeding 50 hours per week, and a demanding schedule that includes nights, weekends, and holidays.Lifting: You will be required to lift and carry items up to 25 or 50 pounds frequently#INDhifraserBENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition ReimbursementIf you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of Colorado and mountain life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!