General Manager | Full-Time | The Bushnell

Oak View Group; Hartford (CT); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Savings Plan

401(k) matching

Paid Time Off (vacation days, sick and

Job summary

Oak View Group seeks a General Manager to lead food service operations at The Bushnell in Hartford. You will ensure profitable, compliant operation across all shifts, manage budgets, labor, and equipment decisions, and maintain strong relationships with show managers and vendors.

You will oversee menu development, marketing plans, and adherence to sanitation standards while driving performance and guest satisfaction across a premier performing arts venue.

Qualifications

• BA or BS with a business-related major is required; MA or MS is preferred.
• 5-7 years of management experience in the food-related or concessions industry.
• Nationally recognized, advanced food service sanitation training course certification.
• Ability to communicate with employees, co-workers, management and guests in a clear, professional manner.
• Ability to make sound business/operations decisions quickly and under pressure.
• Solid working knowledge of Microsoft Office, POS systems, and timekeeping systems.
• Possess a valid Food Handler's certificate and Alcohol Service Permit if required by state/local government.
• Knowledge of sanitation requirements, food prep guidelines, alcohol service policies, safety standards, etc.
• Ability to calculate basic and complex math functions.

Responsibilities

• Ensure legal, efficient, professional, and profitable operation of the assigned venue.
• Generate and review financial reports including budgets, projections, and P&L statements.
• Final decision-maker on equipment purchases and leases.
• Conflict resolution and labor negotiations when applicable.
• Develop and update policies and procedures as required.
• Oversee scheduling and labor allocation.
• Analyze ticket sales to forecast staffing needs and guest ratios.
• Maintain POS system for accurate financial reporting and inventory control.
• Lead and develop the venue management team; provide direction to managers.

Skills

Management experience

Leadership

Communication

Decision making

Budgeting

Team player

Food handling knowledge

Sanitation training

Microsoft Office

POS systems

Education

BA/BS in business-related major

MA/MS preferred

Tools

Microsoft Office

POS systems

Timekeeping systems

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The General Manager is responsible for the efficient, professional, and profitable operation of the food service operations at the assigned venue. This individual ultimately oversees every managerial, full-time, and part-time position and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations.

This role pays an annual salary of $125,000 - $135,000 and is bonus eligible.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2026.

About The Venue

Located in the heart of Hartford, The Bushnell Performing Arts Center is Connecticut’s premier performing arts destination and a cornerstone of the region’s cultural scene. Originally opened in 1930, this historic, nonprofit venue blends timeless architecture with modern amenities, featuring two distinct performance spaces and hosting more than 350 events annually—from Broadway tours and concerts to comedy, dance, and community programming. As the largest arts organization in the state, The Bushnell serves as a vibrant gathering place that inspires creativity, supports arts education, and delivers world‑class entertainment experiences to diverse audiences. Oak View Group is proud to serve as the exclusive food and beverage provider for The Bushnell, enhancing the guest experience through exceptional hospitality and culinary offerings.

Responsibilities

• Ensure legal, efficient, professional, and profitable operation of the assigned venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements.
• Final decision-maker on equipment purchases and leases.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Author, review, and amend policies & procedures, as required.
• Author and amend contracts; authorize terms.
• Oversee scheduling and labor allocation.
• Analyze ticket sales in relation to anticipating staffing needs and target market demographics; determine and project point-of-sale-to-guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Directs and assists managers in preparing and attaining future goals.
• Provides each manager with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time, and follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops an effective management team.
• Gives the managers clear direction and provides the necessary assistance for them to perform their work.
• Evaluates each manager’s performance and makes recommendations for their improvement.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains personal relationships with show managers, suppliers, vendors, and the public that projects the venue in a positive light.
• Maintain a thorough working knowledge of all existing concession and premium service locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.

Qualifications

• BA or BS with a business-related major is required. MA or MS is preferred.
• 5-7 years of management experience in the food-related or concessions industry.
• Nationally recognized, advanced food service sanitation training course certification.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner, which foster a positive, enthusiastic, and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Solid working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid Food Handler's certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, and percentages).
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and rises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.