General Manager: Extended Stay Hotel

Dynamic Group Management; Chattanooga (TN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid leave from day one

Marriott hotel discount

Competitive bonus structure

Health insurance

Job summary

Dynamic Group Management seeks a senior General Manager with Marriott hotel experience to lead TownePlace Suites in the Hixson area. You will oversee daily operations, manage budgets, and drive guest satisfaction while upholding brand standards.

The role requires 5–10 years in hotel operations and a hospitality degree, with proficiency in CRM and financial platforms. Excellent leadership and communication are essential for success.

Qualifications

• Previous experience with a Marriott property is required.
• 5-10 years experience in hotel operations.
• Degree in hospitality management or a related field.
• Knowledge of Salesforce, Delphi, or other CRM platforms.
• Knowledge of financial platforms such as M3, Paycor, and IBuy.
• Proficiency in Google Workspace applications.
• Strong communication and interpersonal skills, with the ability to effectively interact with guests, team members, potential and current clients, vendors, and other stakeholders.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple responsibilities efficiently.
• Strong leadership and problem-solving skills with the ability to make sound decisions in a fast-paced hotel environment.

Responsibilities

• Oversee daily hotel operations to ensure efficient performance across all areas.
• Prioritize guest experience by addressing concerns and maintaining high service standards.
• Develop and manage budgets; track revenue and identify profitability opportunities.
• Monitor expenses to ensure cost efficiency and financial responsibility.
• Recruit, hire, and develop front desk staff to execute selling techniques and promotions.
• Lead, coach, and develop hotel staff to promote teamwork and customer service.
• Maintain positive relationships with guests, vendors, and stakeholders.
• Ensure compliance with laws, regulations, policies, and brand standards.

Skills

Marriott experience

Hotel operations

Leadership

Communication

Time management

Problem solving

Interpersonal skills

Education

Degree in hospitality management

Tools

Salesforce

Delphi

CRM platforms

M3

Paycor

IBuy

Google Workspace

Job description

About The Opportunity

Dynamic Group Management is seeking a senior-level General Manager with Marriott hotel experience to lead operations at TownePlace Suites in the Hixson area. As part of our continued growth and expansion, we are looking for an engaged team leader with exceptional operational, organizational, and leadership skills. The ideal candidate will bring a strong understanding of the hotel industry, a passion for creating outstanding guest experiences, and a proven ability to lead teams while driving operational and financial performance. Dynamic Group Management is proud to be a franchisor of both IHG and Marriott brands, including Holiday Inn, TownePlace Suites, Courtyard, SpringHill Suites, and Element.

Key Responsibilities

• Oversee the day-to-day operations of the hotel, ensuring efficient and effective performance across all areas.
• Prioritize exceptional guest experiences by addressing concerns, resolving issues, and maintaining high service and brand standards.
• Develop and manage budgets, track revenue, analyze financial performance, and identify opportunities to increase profitability.
• Monitor and manage budgetary expenses to ensure cost efficiency and responsible financial performance.
• Recruit, hire, train, and develop front desk staff to successfully execute selling techniques, procedures, and current promotions.
• Lead, coach, and develop hotel staff to promote efficiency, accountability, teamwork, and high levels of customer service.
• Foster and maintain positive relationships with guests, vendors, and other key stakeholders.
• Ensure compliance with all relevant laws, regulations, company policies, and brand standards.
• Monitor industry trends and implement best practices to support operational excellence.
• Provide the Revenue Management Department with market analysis, including competitor rates by market segment for weekday and weekend periods, as well as forecasts of local market conditions and special events that may impact occupancy and/or rate.
• Support sales efforts as directed by Management and the corporate sales organization.
• Utilize a variety of computer software applications, including Word, Excel, and PowerPoint.
• Maintain full working knowledge of the property’s property management system, including FOSSE.

Working Considerations

• This position requires a physical presence in and around Chattanooga, TN.
• Must possess a valid driver's license.
• Must have reliable transportation.
• Ability to stand and walk for extended periods while maintaining a professional image.
• Weekend availability is required.

Skills & Experience

• Previous experience with a Marriott property is required.
• 5-10 years experience in hotel operations.
• Degree in hospitality management or a related field.
• Knowledge of Salesforce, Delphi, or other CRM platforms.
• Knowledge of financial platforms such as M3, Paycor, and IBuy.
• Proficiency in Google Workspace applications.
• Strong communication and interpersonal skills, with the ability to effectively interact with guests, team members, potential and current clients, vendors, and other stakeholders.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple responsibilities efficiently.
• Strong leadership and problem-solving skills with the ability to make sound decisions in a fast-paced hotel environment.

Why Dynamic Group Management?

Join a growing hospitality organization with a diverse portfolio of respected Marriott and IHG-branded hotels. At Dynamic Group Management, our leaders play an important role in creating exceptional guest experiences, developing strong teams, and driving the success of their properties.

We are proud to offer paid leave that is accrued starting from day one, with usable hours beginning after 90 day probationary period is over. Additional employment benefits include Marriott hotel discount, competitive bonus structure, and health insurance.

• Paid leave that is accrued starting from day one, with usable hours beginning after 90 day probationary period is over.
• Marriott hotel discount
• Competitive bonus structure
• Health insurance

Salary expectations: $70,000-$80,000 annually.