Operations Manager | IHG Hotels

PCH Hotels And Resorts, Inc.; Montgomery, Northern (AL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

IHG employee discounts worldwide

Health, dental, and vision insurance

Paid time off

Job summary

Staybridge Suites Montgomery Downtown, an IHG Hotel, is seeking an Operations Manager to oversee daily hotel operations for a 115-room extended stay property. You will work beside the General Manager to ensure exceptional guest experiences, lead F&B and housekeeping teams, and uphold IHG brand standards.

The role suits a hands-on leader who thrives in a fast-paced environment, develops teams, and actively contributes wherever needed.

Qualifications

• Strong knowledge of front desk operations, housekeeping, and inventory management.
• Experience with IHG or other branded hotels preferred.
• Proven ability to lead teams and solve problems in real time.
• Comfortable working in a fast-paced environment with varied schedules and weekend availability.

Responsibilities

• Support the General Manager in overseeing daily hotel operations.
• Lead and motivate F&B and housekeeping teams.
• Maintain guest satisfaction scores and service culture.
• Ensure compliance with IHG brand standards and operational procedures.
• Assist with inventory control, scheduling, and operational efficiency.
• Serve as Manager on Duty when required.

Skills

Front desk operations

Housekeeping

Inventory management

Job description

Staybridge Suites - Downtown Montgomery
Montgomery, AL 36104, USA

Description

Operations Manager

Staybridge Suites Montgomery - Downtown, an IHG Hotel

Lead. Grow. Deliver Great Hospitality.

Staybridge Suites Montgomery Downtown is seeking a hands-on Operations Manager to help lead the daily operations of our 115-room extended stay hotel. This role partners directly with the General Manager to ensure exceptional guest experiences, strong team leadership, and consistent execution of IHG brand standards.

If you're an experienced hotel leader who thrives in a fast-paced environment, enjoys developing teams, and isn't afraid to jump in wherever needed, we want to hear from you!

What You'll Do

• Support the General Manager in overseeing daily hotel operations
• Lead and motivate f&b and housekeeping teams
• Maintain strong guest satisfaction scores and service culture
• Ensure compliance with IHG brand standards and operational procedures
• Assist with inventory control, scheduling, and operational efficiency
• Serve as Manager on Duty when required

What We're Looking For

• Strong knowledge of front desk operations, housekeeping, and inventory management
• Experience with IHG or other branded hotels preferred
• Proven ability to lead teams and solve problems in real time
• Comfortable working in a fast-paced environment with varied schedules and weekend availability

Why Join PCH Hotels & Resorts?

At PCH Hotels & Resorts, hospitality isn't just what we do - it's who we are. Our culture is built on a simple belief: take care of people first and everything else follows.

• Care for People First - Our team members are at the heart of everything we do. We believe in supporting, developing, and celebrating our people so they can deliver exceptional guest experiences every day.
• Award-Winning Workplace - Proudly recognized as one of Business Alabama's Best Companies to Work Forthree years in a row, reflecting our commitment to a positive, supportive workplace culture.
• Hospitality with Heart & Soul - We believe genuine hospitality comes from passionate people who care about their guests, their teams, and their communities. That's the spirit we bring to every property we operate.

When you join PCH Hotels & Resorts, you're not just joining a hotel team - you're joining a company that believes in growing leaders, supporting teams, and delivering hospitality with heart and soul.

Competitive Benefits Package:

• Performance bonus opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• IHG employee hotel discounts worldwide
• Golf, Spa, and Retail discounts at all PCH Properties
• Career growth opportunities within PCH Hotels & Resorts

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.