General Manager - Dual-Property Hotel Operations

Janus Hotels & Resorts; Wisconsin Dells (WI); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Competitive salary & bonus

Comprehensive benefits

Ownership support

Career growth opportunities

Job summary

The General Manager will oversee two Marriott select‑service assets in Wisconsin Dells, SpringHill Suites and Fairfield Inn, reporting to the Regional Director of Operations.

This hands‑on, multi‑property leadership role demands strong operational discipline, financial acumen, and a guest‑driven mindset to drive revenue, service quality, and team development in a highly seasonal market. You will lead brand compliance, budgeting, staffing, and guest satisfaction initiatives across both properties.

Qualifications

• Minimum 3–5 years of hotel management experience; multi‑property or Marriott select‑service experience strongly preferred.
• Proven success in operational leadership, financial performance, and team development.
• Strong understanding of budgeting, forecasting, labor management, and P&L analysis.
• Experience with Marriott systems (MI, FOSSE/Opera, GXP, MARSHA, GSS, MRDW) preferred.
• Excellent leadership, communication, and problem‑solving skills.
• Ability to thrive in a fast‑paced, highly seasonal market environment.
• Must be authorized to work in the United States.

Responsibilities

• Oversee daily operations for both hotels, ensuring adherence to Marriott brand standards and Janus Hotels & Resorts policies.
• Maintain the highest levels of service delivery, cleanliness, and operational efficiency.
• Lead property teams to consistently achieve top-tier GSS scores and brand compliance metrics.
• Manage financial performance across both assets, including budgeting, forecasting, and P&L oversight.
• Drive revenue optimization through effective revenue management, rate strategy, and occupancy tactics.
• Control departmental expenses; ensure strong flow‑through and cost discipline across Rooms, F&B, and A&G.
• Analyze financial statements, STR reports, labor performance, and market trends to make data‑driven decisions.
• Recruit, train, and mentor department leaders and staff across both hotels.
• Build a culture of accountability, guest focus, and continuous improvement.
• Ensure proper staffing levels, scheduling efficiency, and labor management aligned with business volumes.
• Champion a guest‑first culture that results in superior service delivery and problem resolution.
• Maintain strong visibility on the floor and lead by example in all guest interactions.
• Address escalated guest issues promptly and professionally.
• Ensure full compliance with Marriott operating standards, policies, audits, and quality assurance programs.
• Maintain all licensing, health & safety, and regulatory requirements for both properties.
• Oversee preventive maintenance, safety programs, and facility upkeep.
• Communicate regularly with the Regional Director of Operations and ownership group on performance, opportunities, and property needs.
• Prepare and present weekly, monthly, and quarterly operating reports.
• Execute ownership initiatives and operational directives promptly and thoroughly.

Skills

Operational leadership

Budgeting & forecasting

P&L analysis

Team development

Marriott systems

Multi-property management

Leadership & communication

Tools

MI

FOSSE/Opera

GXP

MARSHA

GSS

MRDW

Job description

The General Manager will oversee two Marriott select‑service assets in Wisconsin Dells, SpringHill Suites and Fairfield Inn, reporting to the Regional Director of Operations.

This hands‑on, multi‑property leadership role demands strong operational discipline, financial acumen, and a guest‑driven mindset to drive revenue, service quality, and team development in a highly seasonal market. You will lead brand compliance, budgeting, staffing, and guest satisfaction initiatives across both properties.