General Manager: Drive Guest Experience & Growth

IHOP; Napa (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid training

Paid time off

Employee discounts

Mileage reimbursement

Growth opportunities

Job summary

IHOP in Napa is seeking a dynamic General Manager to lead daily operations, inspire a high-performing team, and ensure an exceptional guest experience. You’ll balance people, performance, and profitability while fostering a welcoming culture.

Responsibilities include hiring and mentoring staff, managing budgets, analyzing financial performance, and implementing growth strategies. You’ll also strengthen vendor and community relationships to support ongoing success and operating excellence.

Qualifications

• Experience leading teams in hospitality, retail, or restaurant environments.
• Ability to analyze financial performance and manage budgets.
• Strong communication and problem-solving skills.
• Organized and detail-oriented in a fast-paced setting.

Responsibilities

• Lead and inspire a team to deliver outstanding service and results.
• Oversee daily operations to ensure efficiency and high standards.
• Develop and implement business strategies that drive sales and growth.
• Hire, train, and mentor staff to build a motivated, high-performing team.
• Manage budgets, control costs, and maximize profitability.
• Identify opportunities to improve processes and customer satisfaction.
• Foster vendor and community relationships to support business success.

Skills

Leadership

Budget management

Customer service

Operations management

Staff development

Education

Business degree

Tools

Microsoft Office

Job description

Join Our Team!

We’re looking for an energetic, self-motivated, and results-driven General Manager to lead our team and oversee daily operations. As General Manager, you’ll play a key role in driving

business growth, creating a positive team culture, and delivering an excellent guest experience.

This role is ideal for someone with strong leadership skills, a passion for hospitality, and the ability to balance people, performance, and profitability.

What You’ll Do:

• Lead and inspire a team to deliver outstanding service and results.
• Oversee daily operations to ensure efficiency and high standards.
• Develop and implement business strategies that drive sales and growth.
• Hire, train, and mentor staff to build a motivated, high-performing team.
• Manage budgets, control costs, and maximize profitability.
• Identify opportunities to improve processes and customer satisfaction.
• Foster vendor and community relationships to support business success.

What We’re Looking For:

• Previous management experience (restaurant, retail, or hospitality preferred).
• Strong leadership, communication, and problem-solving skills.
• Ability to manage budgets and analyze financial performance.
• Organized, detail-oriented, and able to thrive in a fast-paced environment.
• Proficiency with Microsoft Office and basic computer skills.
• A degree in Business or related field is a plus, but not required.

Benefits We Offer:

• Health, Dental, and Life Insurance
• Paid Training & Ongoing Development
• Paid Time Off & Work-Life Balance
• Employee Discounts
• Mileage Reimbursement
• Growth opportunities within our company

International House of Pancakes® began making people smile in 1958 when it opened its doors in the suburbs of Los Angeles. Fifteen years later, a new marketing campaign introduced the acronym \IHOP\, and since then it’s been the name people know as the place they can enjoy their favorite breakfast experience—any time of day.