General Manager - Dover (DE1301) (71005)

Modwash; Dover (DE); On-site; USD 70,000 - 110,000; Full time

Job summary

ModWash Dover, DE is seeking a General Manager who operates as the site CEO, owning people, performance, culture, and profitability. The GM makes daily decisions that reinforce ModWash standards, values, and strategy, and drives guest experience and membership growth while safeguarding the brand.

This role requires hiring and developing a winning team, managing site P&L, labor costs, and scheduling, while ensuring safety, compliance, and strong sales execution.

Qualifications

• Create and maintain a positive, team-oriented work environment.
• Attract, recruit, train, and develop all attendants, key holders, and assistant general manager.
• Trained to perform preventive maintenance and repairs equipment.
• Manage chemical inventory, scheduling, labor costs, and equipment functionality.
• Perform administrative duties including disciplinary action, terminations, scheduling, employee relations and life cycle recruiting.
• Continuously seek ways to improve the business.
• Ensure compliance with legal requirements and company policies and procedures.
• Ensure that safety and security are emphasized, practiced, and periodically reviewed, and that employees are trained in appropriate responses.
• Lead the team with a strong sales mindset, driving performance and guest experience.
• Participates in the hiring and training of hourly team members.
• Conducts performance evaluations that are timely and constructive.

Responsibilities

• Own site level P&L results and drive profitability.
• Hire, develop, and retain a winning ModTeam.
• Make real-time operational decisions and adjust staffing to meet business needs.
• Protect and elevate the ModWash brand in the community.
• Ensure guest experience and safety are top priorities.

Job description

Job DetailsJob Location: Dover, DE 19901Position Type: Full TimeTravel Percentage: Up to 25%Job Shift: AnyJob Category: ManagementBe Bold. Be Kind. Be You.Join the ModWash Family Today!

General Manager

Description: The General Manager (GM) is the CEO of their ModWash site. The GM has full responsibility for the site’s people, performance, culture, and profitability. They operate with an ownership mindset — making daily decisions that drive long term success, while fully supporting ModWash standards, values, and strategy.The GM is expected to think and act like a business owner:owning results, developing leaders, safeguarding the brand, and continuously improving operations.

What "CEO of the Site" Means in Practice

1. Full Accountability
   • Own site level P&L results
   • Labor, revenue, expenses, membership growth, guest satisfaction
   • Problems are the GM’s to solve, not escape by default
2. People Leadership
   • Hire, develop, and retain a winning team
   • Build future leaders, not just fill shifts
   • Set the tone for culture, expectations, and execution
3. Decision Making Authority
   • Make real time operational decisions
   • Adjust staffing, priorities, and execution to meet business needs
   • Operate within company guardrails — but lead decisively
4. Brand & Community Stewardship
   • Be the face of ModWash in the community
   • Protect and elevate the brand with every guest interaction
   • Take pride in the site as their business

Position Requirements:

• Create and maintain a positive, team-oriented work environment
• Attract, recruit, train, and develop all attendants, key holders, and assistant general manager
• Trained to perform preventive maintenance and repairs equipment
• Manage chemical inventory, scheduling, labor costs, and equipment functionality
• Perform required administrative duties including disciplinary action, terminations, scheduling, employee relations and life cycle recruiting
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure that safety and security are emphasized, practiced, and periodically reviewed, and that employees are trained in appropriate responses
• Lead the team with a strong sales mindset, driving performance and guest experience
• Participates in the hiring and training of hourly team members
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed and in accordance with company policy

QualificationsPhysical Requirements:

• Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter)
• Be on your feet for extended periods of time/ the entire work shift
• Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
• Ability to carry, lift, push pull, and move up to 50 pounds
• Alert and able to maneuver around moving vehicles and equipment
• Safely climb and maneuver a 12ft ladder
• Respond quickly to sounds
• Move safely over uneven terrain and in confined spaces
• See clearly and respond to dangerous situations
• Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot

ModWash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. Job Types: Full-Time