General Manager - Cherry Hill (NJ0406) (71016)

Modwash; Cherry Hill Township (NJ); On-site; USD 558,000 - 725,000; Full time

Job summary

ModWash is seeking a General Manager in Cherry Hill, NJ to act as the CEO of the site, owning people, performance, culture, and profitability. You will lead the team, mentor leaders, safeguard the brand, and drive daily decisions aligned with ModWash standards and strategy.

The GM will manage labor, resources, and guest experience, with up to 25% travel, a base+commission compensation model, and a focus on profitability and growth.

Qualifications

• Experience leading a team in a service/retail environment.
• Ability to manage site P&L, labor, and expenses.
• Proven track record in hiring, developing, and retaining staff.
• Strong focus on safety, guest experience, and brand standards.

Responsibilities

• Own site-level P&L results and performance targets.
• Lead and develop the site team; hire, train, and coach staff.
• Ensure safety, maintenance, and scheduling are executed effectively.
• Drive guest satisfaction and membership growth through operations excellence.
• Make real-time decisions to optimize labor, revenue, and guest flow.

Skills

Leadership

People management

Hiring & training

Operations management

Safety & compliance

Guest experience

Job description

Job Details

Job Location: Cherry Hill, NJ 08002

Position Type: Full Time

Salary Range: $50,000.00 - $65,000.00 Base+Commission/month

Travel Percentage: Up to 25%

Job Shift: Any

Job Category: Management

General Manager

Description: The General Manager (GM) is the CEO of their ModWash site. The GM has full responsibility for the site’s people, performance, culture, and profitability. They operate with an ownership mindset — making daily decisions that drive long term success, while fully supporting ModWash standards, values, and strategy. The GM is expected to think and act like a business owner: owning results, developing leaders, safeguarding the brand, and continuously improving operations.

What "CEO of the Site" Means in Practice

1. Full Accountability
   • Own site level P&L results
   • Labor, revenue, expenses, membership growth, guest satisfaction
   • Problems are the GM’s to solve, not escape by default
2. People Leadership
   • Hire, develop, and retain a winning team
   • Build future leaders, not just fill shifts
   • Set the tone for culture, expectations, and execution
3. Decision Making Authority
   • Make real time operational decisions
   • Adjust staffing, priorities, and execution to meet business needs
   • Operate within company guardrails — but lead decisively
4. Brand & Community Stewardship
   • Be the face of ModWash in the community
   • Protect and elevate the brand with every guest interaction
   • Take pride in the site as their business

Position Requirements

• Create and maintain a positive, team-oriented work environment
• Attract, recruit, train, and develop all attendants, key holders, and assistant general manager
• Trained to perform preventive maintenance and repairs equipment
• Manage chemical inventory, scheduling, labor costs, and equipment functionality
• Perform required administrative duties including disciplinary action, terminations, scheduling, employee relations and life cycle recruiting
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure that safety and security are emphasized, practiced, and periodically reviewed, and that employees are trained in appropriate responses
• Lead the team with a strong sales mindset, driving performance and guest experience
• Participates in the hiring and training of hourly team members
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed and in accordance with company policy

Qualifications

Physical Requirements

• Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter)
• Be on your feet for extended periods of time/ the entire work shift
• Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
• Ability to carry, lift, push, pull, and move up to 50 pounds
• Alert and able to maneuver around moving vehicles and equipment
• Safely climb and maneuver a 12ft ladder
• Respond quickly to sounds
• Move safely over uneven terrain and in confined spaces
• See clearly and respond to dangerous situations
• Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot

ModWash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

Job Types: Full-Time