General Manager - Dallas

John Varvatos; Dallas (TX); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Commuter Parking

Life & Disability

Pet Insurance

Clothing Discount

Job summary

John Varvatos seeks a General Manager for our newly opened Dallas store. You will lead staff, manage merchandise, and deliver exceptional customer service while driving sales, operations, and visual standards in a fast-paced luxury retail environment.

You will build a high-energy team, exceed merchandising goals, and develop associates’ skills to grow our client base. Strong leadership and communication are essential.

Qualifications

• Minimum 5+ years experience in luxury retail store environment.
• Minimum 2+ years of luxury retail management.
• Exceptional communication skills; both written and verbal.

Responsibilities

• Learn and apply product knowledge to recommend and obtain merchandise.
• Upsell and enhance customer experience without overwhelming them.
• Establish and meet sales and performance goals.
• Build relationships with customers and expand the client book.
• Motivate staff to exceed sales and productivity goals.
• Identify store trends and communicate to the buyer.
• Oversee daily store operations and staff performance.
• Maintain visual merchandising aligned with brand image.

Skills

Store leadership

People management

Sales strategy

Customer service

Communication skills

KPIs analysis

Problem solving

Organizational skills

Education

5+ years luxury retail store experience

2+ years luxury retail management

Fluency in a foreign language is a plus

Job description

The heartbeat of any brand is its people. The John Varvatos culture is full of passion, creativity, and rock n roll! With many opportunities for growth and career development, we are a company that has ambitious plans for growth, and each individual plays a vital role in achieving our goals. We recognize each individual's contributions and treat each other with dignity, respect, and fairness.

THE ROLE

The General Manager will be responsible for the overall management of the newly opened store location, overseeing staff, maintaining merchandise and providing exemplary customer service. Other duties include achieving sales objectives, maintaining and achieving high operational standards, exceeding merchandising goals, building a highly motivated team, and furthering associates’ skills and clientele base.

Job Responsibilities:

• Learning, referencing and applying product knowledge information to recommend, select, and obtain merchandise based on customers' needs.
• Proactively seeking opportunities to up-sell and add-on additional merchandise, while enhancing customer experience, without overwhelming them.
• Establishing, meeting, and exceeding sales and performance goals
• Building lasting relationships with customers and expanding the client book
• Managing sales team by continually motivating staff to exceed sales and productivity goals while setting the store standard in fostering a positive, upbeat and energetic atmosphere
• Exceeding expectations in identifying store trends and communicating these trends to the buyer
• Connecting with customers and understanding their needs, such as documenting and communicating customer requests
• Accurately and efficiently facilitating and overseeing customer purchases and return transactions
• Watching for, recognizing, and handling loss prevention situations by displaying exemplary customer service
• Managing the daily operations of the store through monitoring and managing various levels of store staff
• Planning, identifying, communicating and delegating appropriate responsibilities and practices amongst the sales team
• Maintaining a knowledge of inventory, scheduling, setting sales goals, and training of sales associates
• Ensuring that store merchandising, windows, and visual displays are maintained and consistent with the brand image
• Maintaining clear, concise, and constructive communication lines open between sales team and corporate office.
• Seeking out top talent for the sales team through networking and recruiting
• Maintaining employee relations, problem solving, and acting as a leader to the sales team
• Maintain professional, positive work environment

Position Requirements:

• Exceptional communication skills, written and verbal
• Excellent people management skills, with the consistent focus of building relationships with customers, team members, and corporate partners
• Strong work ethic and leadership qualities
• Sharp business acumen, with the ability to analyze sales reports and KPIs to determine business needs and develop strategies
• Know how to troubleshoot, problem solve, and work well under pressure
• Ability to manage and prioritize multiple projects based on business needs, and meet provided deadlines
• Strong organizational and client service skills
• Resourceful, hands-on, and able to work with a sense urgency
• Ability to lift 10 lbs. and stand for long periods of time on the shop floor

Education and Experience:

• Minimum 5+ years experience in luxury retail store environment
• Minimum 2+ years of luxury retail management
• Fluency or conversational level in a foreign language is a plus.
• Exceptional communication skills; both written and verbal

This is a full time salaried role from $115,000.00 - $120,000.00 USD/Hour.

WHAT WE STAND FOR

• RESPECT: We treat our team, customers, suppliers, partners and planet with respect, always. We speak respectfully about and to others. We respect our customer's valuable time, and each other's. We work as a unified team and respect each other's differences
• RESOLVE: We are determined and we do not give up. We follow through on our commitments. We take accountability and face challenges with enthusiasm
• RAREFIED PASSION: We act with utmost integrity. We seek to continually improve and respond to feedback. We advocate for our brand, customer and product
• REFINEMENT: We pay fanatical attention to the details that make the John Varvatos difference. We strive to be exceptional in all we do.

BENEFITS

Your career matters to us and we will do what it takes to help you on your journey in life. You’ll be challenging yourself and your leadership. The opportunities will be there, and you’ll be working within an environment that rewards hard work and innovation. Internal promotion is the norm not the exception and you’ll be supported in your ambition to reach the next step of your career.

• Medical, Dental, Vision, and
• Flexible Spending Accounts (FSA) & Dependent Care Accounts
• Commuter & Parking Saving Accounts
• Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)
• Basic Life and Disability
• Short/Long-Term Disability
• Accident & Critical Illness
• Employee Assistance Programs
• Pet Insurance
• Personal Clothing Discount and Clothing Allotment

Note: Availability of the benefits are based on location & employment type and may have certain eligibility requirements. John Varvatos reserves the right to amend or withdraw these benefits at any time.

In addition to this we offer a competitive pay and benefits package that includes an amazing employee clothing allotment and discount. We are an Equal Opportunity employer, and we very much look forward to working with you.