General Manager - Copperwood S/C

Gap Inc; Waterbury (CT); On-site; USD 65,000 - 95,000; Full time

Job summary

Gap Inc in Waterbury, CT is seeking a General Manager to lead store operations, drive profitable sales and deliver the brand vision on the floor and in the customer experience. You will coach, schedule, and manage a team while collaborating with leadership to meet key metrics.

The role requires strong business acumen, flexibility to work evenings and weekends, and travel as needed to support the business. A college degree is preferred.

Qualifications

• Experience leading store teams to achieve KPIs and profitability.
• Strong forecasting, scheduling and budget management abilities.
• Proven track record of building and developing high-performing teams.
• Excellent communication with customers and employees.
• Ability to travel and work flexible hours including nights and weekends.

Responsibilities

• Leads the store team to deliver a profitable business plan and targets.
• Drives sales growth through customer operations, merchandising and product operations.
• Manages daily store operations and budgeting in support of the P&L.
• Builds capability through coaching, training and development.
• Ensures SOPs are implemented and compliance standards are met.
• Promotes community involvement and brand representation.

Skills

Retail leadership

Forecasting

Budget management

Team building

Coaching

Customer experience

Education

College degree

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills