General Manager - Columbus Park Crossin

Gap Inc; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead our store team toward a profitable business plan, delivering a best-in-class customer experience and strong performance across sales, operations, and people development.

You will coach, forecast, schedule, and manage the P&L while building capable teams and ensuring standards. You will partner with leaders to execute initiatives, drive growth, and uphold Gap Inc. values in every customer interaction.

Qualifications

• 3–5 years of retail leadership experience.
• Proven ability to deliver results.
• Strong communication with customers and staff.
• Flexibility with schedule including nights/weekends/holidays.

Responsibilities

• Analyze results and collaborate with leadership to drive KPIs.
• Forecast, schedule, and drive profitable sales growth.
• Manage store budget and daily operations to support P&L.
• Build and develop high-performing teams through sourcing and coaching.
• Coach and provide feedback to improve team performance.
• Lead implementation of SOPs and initiatives.
• Create an inclusive store environment.
• Promote Omni-channel customer experience.

Skills

Leadership

Communication

Time management

Planning

Customer focus

Education

College degree or equivalent

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills