The General Manager (GM) is the senior operational leader responsible for the overall performance, profitability, growth, and strategic direction of the business.The GM oversees all aspects of the business, including operations, preconstruction, estimating, project management, field operations, safety, quality, business development, finance, and talent management.
The GM is accountable for delivering exceptional project outcomes while achieving revenue, profitability, safety, and client satisfaction goals. This role requires an experienced construction executive capable of leading complex commercial projects ranging from $10 million to over $500 million while managing multiple business units, project teams, and executive leaders.
The General Manager establishes a culture of accountability, operational excellence, innovation, collaboration, and continuous improvement while ensuring projects are delivered safely, on schedule, within budget, and in accordance with contractual requirements.
Primary Responsibilities
- Business Operations
- Strategic Planning
- Business Development & Client Relations
- Operations Management
- Project Delivery
- Preconstruction
- Safety
- Quality Assurance
- Workforce Development
- Organizational Growth
- Develop and execute strategic business plans aligned with company goals.
- Lead all operational departments to achieve annual objectives.
- Establish measurable performance goals and accountability standards.
- Foster a culture centered on safety, integrity, teamwork, innovation, and excellence.
- Serve as the executive leader for all regional construction operations.
- Participate in executive planning and corporate initiatives.
- Drive organizational growth through strategic planning.
- Lead organizational change initiatives.
- Develop succession plans for leadership positions.
Operations Management
- Construction Operations
- Field Operations
- Project Management
- Preconstruction
- Virtual Design & Construction (VDC/BIM)
- Scheduling
- Procurement
- Safety
- Quality
- Equipment Management
- Administrative Support
Responsibilities include:
- Improve productivity.
- Allocate personnel and equipment.
- Remove operational barriers.
- Resolve high-level project issues.
- Improve operational efficiency.
Assume full responsibility for the division's financial performance.
- Full P&L ownership
- Revenue forecasting
- Gross profit management
- Cash flow management
- Cost control
- Working capital management
- Capital expenditure planning
- Margin improvement
Monitor:
- Revenue
- Gross profit
- Net profit
- Labor productivity
- Equipment costs
- Backlog
- Forecast accuracy
Project Oversight
- Budget performance
- Change order management
- Labor productivity
- Procurement status
- Safety performance
- Quality metrics
- Contract compliance
- Client satisfaction
- Executive project reviews
- Constructability reviews
- Scheduling
- Bid reviews
- Design-build coordination
Business Development
- Develop strategic client relationships.
- Participate in proposal interviews.
- Support marketing initiatives.
- Attend industry events.
- Build strategic partnerships.
- Expand market share.
- Increase repeat business.
- Support geographic expansion.
- Project issue resolution
- Executive presentations
- Strategic planning sessions
Maintain long-term partnerships with owners, developers, architects, engineers, and subcontractors.
Safety Leadership
- Participate in executive safety audits.
- Review safety metrics.
- Allocate safety resources.
- Support OSHA compliance.
- Ensure project safety planning.
- Hold leadership accountable for safety performance.
Quality Assurance
- Review quality metrics.
- Support QA/QC programs.
- Reduce rework.
- Contract compliance
- Insurance
- Bonding
- Claims management
- Litigation support
- Safety
- Labor shortages
- Compensation planning
- Retention strategies
Qualifications
Education
Bachelor's Degree in Construction Management, Civil Engineering, Architecture, Engineering Technology, Business Administration, or a related field.
Experience
- 15+ years of progressively responsible experience in commercial construction.
- 10+ years in senior operational leadership.
- Experience managing multiple project teams and business units.
- Full P&L responsibility.
- Experience leading commercial projects exceeding $50 million.
- Strong background in estimating, operations, project management, and business development.
Technical Knowledge
- Commercial Construction
- Lean Construction
- OSHA Regulations
- Building Codes
- Contract Law
- Procurement
- Scheduling
- Quality Management
- Strategic Vision
- Business Acumen
- Operational Excellence
- Client Focus
- Accountability
- Negotiation
- Team Development
Physical Requirements
- Ability to travel frequently to project sites, client meetings, and regional offices.
- Ability to safely navigate active construction sites, including uneven terrain, ladders, stairs, and elevated work areas while wearing required personal protective equipment (PPE).
- Ability to occasionally lift up to 25 pounds.
- Ability to work extended hours as business needs require.
Success Profile
A successful General Manager consistently delivers exceptional operational and financial performance while building a culture of safety, accountability, collaboration, and innovation.