General Manager Columbus, GA

Ram Hotels; Columbus (GA); On-site; USD 120,000 - 170,000; Full time

Job summary

Ram Hotels in Columbus, GA is seeking an experienced Hotel General Manager to oversee all hotel operations, elevate guest satisfaction, and drive financial profitability.

You will lead daily operations across front desk, housekeeping, F&B, and maintenance, while mentoring managers and staff to deliver consistent world-class service.

Responsibilities include budgeting, revenue management, and meeting occupancy, ADR, and RevPAR targets, with strict adherence to brand standards and local regulations.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 5+ years of hotel management experience with leadership responsibilities.
• Strong knowledge of hotel operations, budgeting, and customer service.
• Excellent leadership, communication, and problem-solving skills.
• Experience with hotel management software and PMS systems.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Oversee daily hotel operations including front desk, housekeeping, food and beverage, and maintenance.
• Drive guest satisfaction and ensure high service standards across all departments.
• Recruit, train, and evaluate department managers and hotel staff.
• Develop and manage annual budgets, monitor revenue and expenses.
• Lead sales initiatives to maximize occupancy and revenue.
• Maintain compliance with health, safety, and licensing regulations.

Skills

Leadership

Communication

Problem-solving

Budgeting

Customer service

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Tools

PMS systems

Job description

We are seeking an experienced and customer-focused Hotel General Manager to oversee all aspects of hotel operations. The ideal candidate will lead daily operations, drive guest satisfaction, manage staff performance, ensure financial profitability, and maintain high service standards across all departments.

The Hotel General Manager will be responsible for creating an exceptional guest experience while achieving operational and revenue goals.

Key Responsibilities

Operations Management

• Oversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and guest services
• Ensure compliance with company policies, brand standards, and local regulations
• Maintain high standards of cleanliness, safety, and guest satisfaction
• Monitor operational efficiency and implement process improvements

Staff Leadership

• Recruit, train, supervise, and evaluate department managers and hotel staff
• Foster a positive, professional, and service-oriented work environment
• Conduct performance reviews and support employee development
• Manage staffing schedules and labor costs

Guest Experience

• Address guest concerns and resolve escalated issues promptly
• Ensure exceptional customer service standards are consistently maintained
• Monitor guest feedback and online reviews to improve service quality

Financial Management

• Develop and manage hotel budgets
• Monitor revenue, expenses, payroll, and profitability
• Analyze financial reports and implement strategies to improve performance
• Drive occupancy, ADR, and RevPAR goals

Sales & Business Development

• Support sales and marketing initiatives to maximize occupancy and revenue
• Build relationships with corporate clients, travel partners, and local businesses
• Identify opportunities for growth and market expansion

Compliance & Safety

• Ensure compliance with health, safety, labor, and licensing regulations
• Maintain security and emergency procedures
• Oversee property maintenance and vendor relationships

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
• 5+ years of hotel management experience, including leadership responsibilities
• Strong knowledge of hotel operations, budgeting, and customer service
• Excellent leadership, communication, and problem-solving skills
• Experience with hotel management software and PMS systems
• Ability to work flexible schedules including weekends and holidays

Preferred Skills

• Multi-department leadership experience
• Strong financial and analytical abilities