General Manager (Chicago, Illinois)

Roti Restaurants LLC; Chicago, Northern (IL, KY); On-site; USD 80,000 - 105,000; Full time

Job summary

Rōti in Chicago is seeking a General Manager to lead the RoTeam in delivering exceptional experiences for guests and colleagues through bold hospitality and high standards. You will hire, develop, and empower a team, drive restaurant performance, and maintain quality, safety, and cleanliness while managing P&L and community engagement.

The role requires 3–5 years of restaurant leadership, including GM experience, and a hands-on leader who thrives in a fast-paced environment while upholding

Qualifications

• 3–5 years of restaurant management experience, with at least 2 years as a General Manager or in a similar leadership role.
• A Service-Driven Mindset — hospitality is in your DNA, and you’re passionate about guest and team experiences.
• Clear and confident communicator who delegates, motivates, and executes the operational plan.

Responsibilities

• Team Leadership & Development: Recruit, train, and retain a high-performing team.
• Guest Experience: Ensure exceptional service across dine-in, digital, and catering channels.
• Operational Excellence: Support and coach daily operations for efficiency.
• Food Quality & Safety: Maintain high standards and comply with safety guidelines.
• Facility & Equipment Management: Keep the restaurant clean and well-maintained.
• Financial & Business Performance: Manage P&L, budgeting, and cost control.
• Marketing & Sales Growth: Drive local marketing and community engagement.
• Regulatory Compliance: Adhere to labor laws and health regulations.
• Problem-Solving & Conflict Resolution: Address guest and team issues promptly.

Skills

Leadership

Team building

Customer service

Restaurant operations

Communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular Chicago, IL, US

2 days ago Requisition ID: 2003

Rōti (row- tee ) is feeding a healthier world with bold, craveable flavor through its fast casual Eastern Mediterranean inspired menu; featuring unique spices once found on history’s great spice trade routes. The brand , founded in 2006, features a broad menu of whole, healthy ingredients that are centered around fresh house-made meats, rice, crisp vegetables, and a variety of flavor-forward sauces and dressings. Guests customize their meals in the style of bowls, salads, or pitas . Rōti continues to grow with its commitment to making wholesome, healthy food accessible and deeply satisfying and creating Food For a Full Life.

Job Summary:

As General Manager, you’ll lead the RoTeam in delivering incredible experiences—both for our guests and our team—through exceptional food and hospitality. Your mission is to build a culture of genuine hospitality where every team member is inspired to say, “Let’s do this!”

You’ll have the honor and responsibility of ensuring that every guest who walks through our doors feels the Rōti VIBE—warm, welcoming, and full of flavor. Leading by example, you’ll hire, develop, and empower a team of amazing individuals who are eager to grow, learn, and thrive with Rōti

Responsibilities:

• Team Leadership & Development – Recruit, train, and retain a high-performing team, developing future leaders within the organization. Create a culture of collaboration, accountability, and growth by leading with enthusiasm and purpose.
• Guest Experience – Ensure every guest receives exceptional service across dine-in, digital, and catering channels. Foster a welcoming atmosphere by setting high standards for hospitality and guest satisfaction.
• Operational Excellence – Maintain a strong and visible presence in the restaurant, supporting and coaching team members to execute daily operations efficiently and effectively.
• Food Quality & Safety – Uphold Rōti’s commitment to fresh, flavorful food by ensuring all menu items are prepared with care and meet quality standards. Maintain compliance with food safety regulations, sanitation guidelines, and OSHA requirements.
• Facility & Equipment Management – Ensure the restaurant remains clean, well-maintained, and in compliance with all local health and safety regulations. Oversee equipment maintenance to ensure safe and efficient operations.
• Financial & Business Performance – Manage restaurant P&L, budgeting, and cost control strategies to drive profitability while maintaining quality and service standards. Identify opportunities to maximize revenue and operational efficiency.
• Marketing & Sales Growth – Implement local marketing initiatives and promotional strategies to drive sales, build brand awareness, and engage the community.
• Regulatory Compliance – Ensure adherence to all labor laws, fire safety regulations, health department requirements, and other local compliance standards.
• Problem-Solving & Conflict Resolution – Address and resolve guest concerns, employee relations issues, and operational challenges with professionalism and urgency.
• Other Duties as Assigned – Adapt to the evolving needs of the business and take on additional responsibilities as needed.

Requirements:

• 3 to 5 years of restaurant management experience, with at least 2 years as a General Manager or in a similar leadership role.
• A Service-Driven Mindset – You live and breathe VIBE—hospitality is in your DNA, and you’re passionate about creating memorable experiences for guests and team members alike.
• A Builder & A Doer – You’re not just here to manage—you’re here to make an impact. You’re excited to elevate the brand, push the industry forward, and inspire those around you. You lead by example and represent Rōti inside and outside the restaurant.
• Thrives in a Fast-Paced Environment – You stay cool, collected, and one step ahead, even when the heat is on.
• People-First Leadership – You bring a positive attitude, strong ethics, and a passion for developing others—because when your team grows, the business thrives.
• Clear & Confident Communicator – You know how to delegate, motivate, and deliver the operational plan with clarity and enthusiasm, ensuring everyone is aligned and ready to execute.
• Organized & Detail-Oriented – You keep things running smoothly, balancing big-picture goals with the small details that make all the difference.
• Restaurant Leadership Experience – Prior experience in restaurant management is preferred, especially in fast casual or high-quality food concepts.
• Flexible & Engaged – You’re eager to jump into Rōti events and marketing initiatives, connecting with the community and growing the brand.

Physical Requirements:

• Ability to stand/walk for an entire shift (50.0 hours / week ) . Our General Managers are constantly moving to ensure quality customer service for all our guests.
• Must be able to bend and reach overhead often, possess dexterity to handle cooking equipment, and work in kitchen temperatures ranging from hot to cold.
• Must be able to squat, lift, and push up to 50 lbs.

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, and disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. #RotiJobs