General Manager – CHI

PainCeptor; California (MO); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Pala Casino Spa Resort seeks an experienced General Manager to oversee food and beverage operations, develop menus, and craft business strategies for multiple brands. The role includes policy implementation, staff training, and ensuring service standards across venues.

Responsibilities cover concept development, financial oversight, and collaboration with senior leadership to maximize revenue and guest satisfaction. Strong English communication and extensive F&B management background required.

Qualifications

• Six years’ experience in Food & Beverage management with progressive supervisory responsibilities.
• Extensive wine knowledge including purchasing and wine menu development.
• Excellent communication, organizational and analytical skills.
• Top High End Asian Restaurant experience preferred.
• Must read, write, and speak English.
• Ability to read and interpret complex documents and present to top management.

Responsibilities

• Developing and working with three new concepts and partners.
• Weekly and monthly financial reviews and reporting to internal and external leaders.
• Work with VP of F&B on proforma build-outs for new outlets and budget outline for existing outlets.
• Travel as task force support for upper management.
• Uphold and standardize company policies and operating procedures including training and service standards.
• Ensure maximization of F&B revenues and guest satisfaction in alignment with tribal goals.
• Implement promotional programs focused on revenue growth and cost efficiency.
• Monitor F&B operations for maximum sales growth and profitability.
• Direct department in reconceiving and repositioning F&B concepts and menus.
• Monitor national and regional F&B trends to stay competitive.
• Oversee development of restaurant concepts and kitchen designs.
• Ensure leaders are trained to be trainers and that outlets are properly marketed.
• Drive results through staff development and evaluation.

Skills

F&B management

Leadership

Communication

Analytical skills

Budgeting / proforma

Staff development

Job description

General Manager oversees food and beverage service for a restaurant or other business. Will manage food service operations for Pala Casino Spa Resort. As part of duties, you manage product development, set menus, and come up with a business and development strategy for brands. Other responsibilities include setting policies and procedures for food and beverage service and ensuring that employees always meet service standards.

• Minimum six years’ experience in Food & Beverage management, with progressive supervisory/managerial responsibilities required
• Extensive wine knowledge to include purchasing and wine menu development
• Excellent communication, organizational and analytical skills required
• Top High End Asian Restaurant experience preferred.
• Ability to read, analyze, and interpret the most complex documents, such as technical journals, financial reports and legal documents
• Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community
• Ability to effectively present information to top management, public groups and/or Boards of Directors
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals and work with mathematical concepts such as probability and statistical inference
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Must read, write, and speak English

Essential Job Functions:

• Developing and working with three new concepts and partners.
• Weekly and monthly follow up with financial review and reporting to internal and external leaders.
• Work with VP of F&B on proforma build outs for new outlets and budget outline for existing outlets.
• Travel throughout needed outlets as task force support for upper level management and upper level management training and development.
• Uphold and standardize all Company policies and operating procedures that include but are not limited to training and service standards, business strategy and cost efficiency.
• Ensure maximization of food and beverage revenues and profits and guest satisfaction to meet strategic business plans in alignment with Tribal goals.
• Implement programs and promotions focused on maximizing revenues in the operations. Implement comprehensive purchasing contracts that provide a quality product at the best possible price.
• Constantly monitor food and beverage operations for maximum sales growth and profit potential while maintaining guest satisfaction.
• Directs the development and monitoring of financial budgets, sales, and marketing strategies, and operations to produce both short-term and long-term profitability.
• Oversee the analysis of revenue reports, make necessary strategic changes to ensure maximum profitability and efficiency.
• Direct the department in reconceiving and/or repositioning of food and beverage concepts. Assist to evaluate and potentially reposition the food and beverage concept through food format, restaurant design and marketing, and specific activities to build business as needed.
• Constantly monitor national and regional F&B trends to ensure food and beverage operations does not fall behind its primary competitors.
• Assist in the development of restaurant and menu concepts, as well as kitchen designs.
• Ensure the Food and Beverage Directors and their managers are properly trained to be trainers.
• Ensure the marketing and merchandising of our food and beverage outlets is occurring with an emphasis on delivering innovativeness and excitement to our guests.
• Drives results through staff development and appropriate training programs; monitor results through evaluation, inspection, and analysis.
• Maintains occupational knowledge and skills by conducting research, attending seminars, educational workshops, classes, and conferences.
• Select, train, develop, organize, and motivate a highly qualified and effective team, capable of providing optimum staff support for the organization. The development includes technical abilities as well as leadership and interpersonal skills.
• Perform other duties as assigned.