General Manager - Cheers

Goose Creek Distribution Inc; Onley (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

Goose Creek Distribution Inc is seeking a General Manager to oversee the entire store operation, drive profitability, and ensure customer and associate satisfaction. The role requires selecting, developing, and leading a high-performing team to meet organizational objectives and brand standards.

You will manage day-to-day tasks, scheduling, timekeeping, payroll, and regulatory compliance while maintaining safety, inventory, and store appearance.

Qualifications

• Experience managing a retail store or similar operation.
• Proven leadership and team development skills.
• Knowledge of store safety, loss prevention, and compliance.
• Ability to manage payroll and scheduling.
• Strong customer service and conflict resolution.

Responsibilities

• Ensure a pleasant shopping experience and respond to customer inquiries.
• Supervise day-to-day tasks and performance of team associates.
• Recruit, hire, train, coach, and manage performance.
• Plan schedules and coordinate daily assignments.
• Ensure accuracy of employee time keeping and payroll reporting.
• Verify age with valid I.D. for age-restricted sales and comply with regulations.
• Implement safety, security, quality, and store operations policies.
• Process store invoices daily.
• Prepare daily deposit and complete daily paperwork and store reports.
• Conduct periodic inventories.
• Maintain a clean, well-stocked store appearance.
• Ensure profitability and avoid conflicts of interest.
• Perform duties in compliance with laws.

Skills

Customer service

Team leadership

Payroll accuracy

Scheduling

Conflict resolution

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position Summary

The General Manager is responsible for the management of the entire store operation. He or she will lead the team to ensure execution of organizational objectives and initiatives and achievement of store goals. The General Manager is responsible for customer and associate satisfaction, brand standards, and profitability. The General Manager will select, develop, and effectively lead a high performing team.

Essential Duties and Responsibilities

• Ensures a pleasant shopping experience for all customers, responds to customer complaints or inquiries.
• Supervises the day-to-day task assignment and performance of team associates.
• Manages all matters relating to associates and the store team - recruiting, hiring, training, coaching and performance management.
• Plans and prepares work schedules and coordinates daily assignments and activities of associates.
• Ensures accuracy of employee time keeping and payroll reporting.
• Adheres to all city, county, and state regulations including verifying age with a valid I.D. for any age restricted sales.
• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
• Processes store invoices on a daily basis.
• Prepares daily deposit.
• Completes daily paperwork and other store reports.
• Conducts periodic store inventories.
• Maintains a clean, well-stocked store appearance at all times.
• Ensures profitability.
• All situations must be avoided that may create a conflict of interest including outside employment.
• All duties must be performed in a manner that is free from unlawful