General Manager - Boston

TITLE Boxing Club; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

$60,000 - $70,000 salary + monthly and

Full-benefit package (medical, dental,

Discounted company merchandise and

Job summary

TITLE Boxing Club Boston is seeking a General Manager to lead sales, fitness, and operations at Assembly Row, Newbury St and North Station. You will drive member experience, build a high‑performing team, and ensure financial success through enrollment, retention, and service excellence.

Key duties include staffing, training, scheduling, payroll, and ensuring TITLE brand standards. Requirements: 3–5+ years in management, strong customer service, HS diploma (college degree preferred), CPR/First

Qualifications

• 3–5+ years in a managerial role with team supervision.
• Experience managing staff, scheduling, and performance coaching.
• Strong interpersonal and customer service skills.
• Ability to multi-task with welcoming energy.
• Fitness enthusiasm; boxing experience preferred.

Responsibilities

• Hit monthly revenue targets through membership enrollment and retention, class packages, personal training, and retail sales.
• Foster and maintain a high‑performing team aligned with the company mission and values.
• Oversee end-to-end employment, resourcing, scheduling, and performance evaluations.
• Provide ongoing training in club sales, operations, fitness, and TITLE brand standards.
• Collaborate with regional leadership and corporate to drive the sales funnel.
• Cultivate an energetic club culture delivering member satisfaction and profitability.
• Delegate and lead operations and member engagement across the club.
• Monitor cleanliness and appearance of the club environment.
• Lead interviewing, training, scheduling, and payroll processes at start.
• Adhere to operational policies and compliance with regulations.
• Meet/exceed key performance indicators for club metrics.

Skills

Managerial experience

Interpersonal skills

Multi-tasking

Customer service

Fitness enthusiast

Education

High school diploma or GED

College degree preferred

Job description

GENERAL MANAGER

TITLE Boxing Club Boston - Assembly Row | Newbury St | North Station

Position Overview

The General Manager (GM) executes all sales, fitness, and operation functions within TITLE Boxing Club. The GM provides exceptional member experience, a team environment, and ensures the club’s financial success. The GM is responsible for end-to-end management and development – focusing on effective and efficient resourcing, scheduling, club & team performance, goal setting, and providing exceptional customer service; through upholding the company policies as the ultimate brand ambassador.

Brand Standards & Responsibilities

• Hit monthly revenue targets through membership enrollment and retention, as well as class package, private training, equipment, and retail sales
• Foster and maintain an engaged, high-performing team that aligns with the company’s mission, vision, and values
• Manage all end-to-end employment and development – through resourcing, scheduling, daily/weekly goals, and monthly/quarterly performance evaluations
• Facilitate and supervise ongoing training(s) to ensure all employees are proficient in club sales, operations, fitness, and TITLE brand standards + policies
• Meet and collaborate with Regional Leadership and Corporate - with ongoing communication to deliver E2E club sales funnel through prospect/lead generation, first-time visitors, marketing/events, and new membership units
• Cultivate an evergreen source of energy and community-focused club culture that delivers high member satisfaction and achieves maximum profitability
• Delegate, oversee and lead all club operations and member engagement
• Monitor club appearance, including a clean, friendly, and well-maintained environment
• Execute and oversee employee interviewing, training, scheduling, and payroll upon start
• Adhere to all operational policies and maintain responsibilities for compliance with State & Federal employment
• Meet/exceed TITLE key performance indicators for club metrics – through daily, weekly, and monthly reports

SKILLS & QUALIFICATIONS

• 3-5+ years in a managerial role - supervising, directing, and coaching teams
• Experience managing trend reports and/or demonstrated math analytical/ratio skills
• Excellent interpersonal and customer service skills
• Ability to multi-task, manage clients (via call, text, email, and/or in-person) and team member concerns with approachable & welcoming energy
• Fitness enthusiast and boxing experience preferred; however, not a ‘knock-out’ qualification

REQUIREMENTS

• High School Diploma/GED
• College degree strongly preferred
• CPR and First Aid certified preferred
• Flexible hours, with the ability to work early mornings, evenings, and/or weekends

COMPENSATION & PERKS

• $60,000 - $70,000 salary + monthly bonus incentives
• Full-benefit package (medical, dental, and vision)
• Enjoy discounted company merchandise and take classes for FREE

TITLE Boxing Club

is the world's leading boxing fitness brand that offers a full-body, authentic heavy-bag workout designed to build your fitness, control your breathing, and clear your mind. The boutique fitness franchise specializes in boxing and kickboxing classes with more than 120 locations. Above everything we are dedicated to showing people of all ages, shapes, and abilities that there is no feeling like ripping into a heavy bag - a feeling of confidence that you can take with you anywhere you go and in everything you do!