Vice President, Operations

Sodexo; New York (NY); Remote; USD 187,000 - 243,000; Full time

Job summary

Sodexo is seeking a VP, Operations - Airline Lounges to lead a premier portfolio of airport lounges, driving operational excellence, financial performance, client partnerships, growth, and guest experience.

You'll lead teams, foster client relationships, and deliver scalable solutions that support long-term success for the division and the broader organization. Remote role with significant travel; must live near a major airport.

Qualifications

• Executive-level client relationship management experience.
• Experience leading large, cross-functional teams with a focus on operational excellence and long-term growth.
• Consultative and communication skills to engage diverse stakeholders and foster trusted client relationships.
• Strategic mindset with the ability to turn insights into action and drive meaningful business outcomes.
• Demonstrated success in talent development, succession planning, and building high-performing teams.
• Deep understanding of client environments and the ability to serve as a trusted advisor who brings forward innovative, value-driven solutions.

Responsibilities

• Identify operational opportunities and implement scalable solutions that improve quality, productivity, consistency, and profitability.
• Lead successful openings, transitions, mobilizations, and operational improvement initiatives.
• Champion a strong safety culture while delivering operational excellence and consistent commercial performance.
• Drive strategic initiatives that support sustainable growth, client satisfaction, and innovation across your division.
• Lead and develop high-performing teams, with a strong focus on talent management, succession planning, and engagement.
• Collaborate with regional and segment leaders to align local efforts with broader business goals.

Skills

Executive leadership

Client relationship management

Cross-functional leadership

Strategic thinking

Consultative communication

Talent development

Stakeholder management

Education

Bachelor's degree or equivalent experience

Job description

SodexoMagic is seeking a VP, Operations - Airline Lounges to lead a premier portfolio of airport lounges, driving operational excellence, financial performance, client partnerships, growth, and an exceptional guest experience.Leads and develops operations leaders to drive service, quality, safety, financial performance, and client relationships. Partners across the business to support growth and new locations. Remote role with significant travel; must live near a major airportAbout the jobStep into a high-impact leadership position where you'll shape strategy, inspire performance, and drive growth across a key business area. You'll lead teams, foster client relationships, and deliver solutions that support long-term success—for both your division and the broader organization.Pay Range: $187425 per year - $242550 per yearIncentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salaryWhat’s in it for youIdentify operational opportunities and implement scalable solutions that improve quality, productivity, consistency, and profitability.Lead successful openings, transitions, mobilizations, and operational improvement initiatives.Champion a strong safety culture while delivering operational excellence and consistent commercial performanceDrive strategic initiatives that support sustainable growth, client satisfaction, and innovation across your divisionLead and develop high-performing teams, with a strong focus on talent management, succession planning, and engagementInfluence key stakeholders and cultivate trusted client partnerships using proven tools and relationship strategiesBring forward new ideas, operational improvements, and branded programs to create lasting value for clients and customersCollaborate with regional and segment leaders to align local efforts with broader business goalsUse data-driven insights to guide workforce planning, improve team efficiency, and enhance decision-makingWhat you’ll bringExecutive-level client relationship management experience.Experience supporting new business, account retention, mobilizations, and/or new location openings.Experience leading large, cross-functional teams with a focus on operational excellence and long-term growthConsultative and communication skills to engage diverse stakeholders and foster trusted client relationshipsStrategic mindset with the ability to turn insights into action and drive meaningful business outcomesDemonstrated success in talent development, succession planning, and building high-performing teamsDeep understanding of client environments and the ability to serve as a trusted advisor who brings forward innovative, value-driven solutionsRequirementsEducation Requirement: Bachelor's degree or equivalent experienceManagement Experience: 10 yearsRelated Experience: 10 yearsWhat we offerCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.Who we areAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.