General Manager - Aviation

Avflight Corporation; Grand Rapids (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Avflight Corporation in Grand Rapids, MI seeks a General Manager to oversee all aspects of the FBO, including customer relations, line operations, accounting, safety and environmental functions, and coordination of fuel, hangar and office rental.

You will lead day-to-day operations, foster a positive team environment, ensure safety and compliance, manage budgeting and staffing, and serve as the airport liaison to strengthen customer loyalty.

Qualifications

• Degree in Aviation or related field required or equivalent professional experience.
• Strong interpersonal, oral and written communication skills.
• General knowledge of business management and accounting.
• Proficient with personal computers and Microsoft Office.

Responsibilities

• Oversee all aspects of the FBO, including customer relations and line operations.
• Develop and manage base forecasting and budgeting.
• Promote safety culture through training and procedures.
• Ensure staffing levels meet daily/weekly volumes and oversee safety and security.
• Lead investigations and incident reporting as needed.
• Administer training programs and perform annual reviews.

Skills

Interpersonal skills

Oral and written communication

Accounting knowledge

Microsoft Office proficiency

Education

Bachelor's degree in Aviation or related field

Tools

Microsoft Office

Job description

General Purpose of Job: This position oversees all aspects of the FBO including customer relations, line operations, accounting, health, safety and environmental functions, as well as planning and coordinating activities for the sale and provision of general aviation activities such as fuel, hangar and office rental. Provide day to day leadership and direction to facilitate safer, reliable service. Acts as company liaison in matters related to the airport community. The General Manager will promote a positive team environment to better serve our internal and external customers.Duties:Correspond with customers regarding various issues such as tenant relations and transient salesRegularly interact with customers to promote the FBO and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.Under guidance of Director will assist in the development of base forecasting and budgetingAccountable for base performance against budget; accountable for base audit resultsEstablish a culture that promotes safety through daily observation, shift briefings, routine audits, monthly safety meetings, training and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires or other emergencies.Ensure a culture that promotes customer loyalty by creating an environment of increased employee engagementEnsure proper staffing levels are maintained based on daily/weekly/monthly volumes Oversee safety, integrity, and security of the operation which includes ensuring day to day operations are performed safely.Conduct accident investigations to determine root causes, including all reporting involved with the incident.Oversight of GSE and facility maintenance operationsCarry out management responsibilities in accordance with the organization's policies and applicable laws.Administer the Computer Based Training program for the basePerform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reportsMay perform tasks such as AP processing, time and attendance administration, and processing new employeesEnsure employees receive company communications and necessary training including safety, customer service standards, Company values, etc.Other duties as requested or assignedQualifications:4 year college degree in Aviation or related study and/or equivalent professional experienceMust possess a valid driver's license. And pass background screening and airport screening.Must possess strong interpersonal, oral and written communication skills.General knowledge of business management and accounting.Proficient with personal computers and Microsoft office products.EEO/AA