General Manager at Serra- Eataly Rooftop

Eataly; New York (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Free family meals

Employee discounts

Product classes

Referral bonus

Job summary

Eataly, a premier artisanal Italian food marketplace, is seeking a General Manager for Serra in New York. You will oversee front-of-house operations, lead a team of managers, and align restaurant performance with company standards and guest satisfaction.

The role requires extensive FOH leadership, strong communication, and a background in high-volume Italian dining. On-site work with opportunities for growth and guest-focused accountability are key aspects of this position.

Qualifications

• Bachelor's degree required.
• 6+ years of front of house management in a high-volume restaurant.
• Exceptional communication, leadership, motivation and team-building skills.
• Strong problem-solving, organizational, analytical and business management skills.
• Advanced proficiency with Microsoft Office.
• Experience with Italian cuisine and wine is highly preferred.

Responsibilities

• Organize and direct restaurant operations to maximize profitability while upholding mission, standards and guest experience.
• Lead a team of managers and train, motivate, and foster collaboration.
• Prepare weekly updates and coordinate with corporate and senior leaders to plan activities and goals.
• Assist with hiring, training, payroll, scheduling, evaluations and terminations.
• Estimate food and beverage needs and manage orders to spec.
• Document and resolve employee and guest incidents.
• Perform additional duties as required.

Skills

Front of house management

Leadership

Communication

Team building

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Company Description

Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team's product knowledge

Job Description

Each Eataly location has multiple full-service, sit-down restaurants featuring authentic Italian dishes made with the highest quality, seasonal ingredients. Meat dishes, seafood dishes, pasta, pizza, street food - you can find it all in our various restaurants!

Meaning "greenhouse" in Italian, Serra encompasses a warm and welcoming ambiance reminiscent of the Italian countryside, placing an emphasis on bright colors and seasonal décor.

The General Manager of Serra directs the front of house operations, working with the front of house and back of house teams. Reports to the Director of Store Operations and oversees the team of Restaurant Assistant General Managers.

• Organizes and directs a store's restaurant operations to maximize profitability while upholding the company's mission, values, policies, quality and guest experience standards
• Sets departmental goals and leads a team of managers, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration
• Prepares weekly updates on restaurants, and collaborates closely with corporate and senior leaders to plan activities and achieve goals
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure they adhere to specifications
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Qualifications

• Bachelor's Degree
• 6+ years of front of house management experience in a high-volume, fast-paced restaurant
• Exceptional communication, leadership, motivational and team-building skills
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office
• Experience with Italian cuisine and wine highly preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Availability to travel up to 10% of the time

the annual compensation for this role would be $100,000 - $110,000

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.