General Manager (Altumare Portfolio Company)

Altumare Capital; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base and bonus structure

Opportunity for growth

Company culture built on integrity and transparency

Job summary

A growth-focused private equity firm is seeking a General Manager in San Diego to oversee operations and drive exceptional customer service. The ideal candidate has 8-10 years of leadership experience, is operationally minded, and possesses a passion for delivering outstanding customer service. This position offers a competitive base and bonus structure with opportunities for growth.

Qualifications

• 8-10 years of experience in a leadership position.
• Ability to manage and develop a team effectively.
• Must be customer-centric and operationally minded.

Responsibilities

• Drive exceptional customer service and operational efficiency.
• Oversee field operations and manage scheduling of technicians.
• Hire and mentor service professionals while fostering accountability.

Skills

Strong leadership skills

Excellent interpersonal skills

Operational experience

Flexibility to work in different settings

Passion for customer service

Tools

CRM tools

dispatch/job assignment software

Job description

Years of Experience: 8-10 years

Altumare Overview

Altumare Capital is a growth‑focused private equity firm that places operators at the heart of everything we do - and everything we fund. Our goal is to identify sustainable assets that are poised for growth and then unlock that potential energy, lifting operators, customers, and our investors in the process.

Portfolio Company Overview

We are one of the fastest‑growing home services platforms in Southern California, dedicated to delivering five‑star experiences to our customers. We take pride in our commitment to superior service, operational excellence, and a team‑first culture. As we launch our next new geography, we are searching for a driven, customer‑focused, and operation‑oriented General Manager to lead our team to success.

Who You Are

• Customer‑Centric: Customer service is our superpower, and we hire five‑star people to create five‑star experiences. As General Manager, you will be the driving force behind exceptional customer service, setting the standard and guiding our team in championing customer satisfaction.
• Operationally‑Minded: You have a strong understanding of operations and efficiency, ensuring smooth day‑to‑day execution. You thrive on optimizing processes, improving workflows, and creating an environment where our services are delivered seamlessly. You’re a “check every box” and “the day isn’t done till everything is done” kind of person.
• Hands‑On: Leadership isn’t just a title—it’s a way of operating. You lead with passion, enthusiasm, and a commitment to developing your team. You inspire, motivate, and hold team members accountable while fostering a culture of collaboration and respect.

What You Will Do

• Act like an owner: The business starts and stops with you. You make the calls, you run the show.
• Customer‑centric operations: Be the face of our company, championing a customer‑first approach, ensuring every company interaction, from our office manager, to our techs, to our third‑party vendors, meets our high standards.
• Oversight of field operations: Oversee and personally manage scheduling and dispatching of our techs, as well as continuously optimize routes to ensure timely, courteous, and efficient service delivery.
• Manage our vendor infrastructure: Assign jobs externally and manage customer expectations with our office manager.
• Hiring / Development: Hire, lead, mentor, and develop technicians and service professionals, fostering a culture of excellence and accountability.
• Be hands‑on: Act as an owner, be hands‑on, and ensure that at the end of the day, all the boxes are checked and everything that needs to be done is done.
• Own the data: Monitor key performance metrics and implement data‑driven decisions to drive profitability and service excellence, with an excitement and willingness to own the P&L.

What You Need

• Operational experience (industry agnostic; if you’re a killer operator regardless of vertical, this job is for you)
• Strong leadership skills, with the ability to manage, develop, and inspire a team.
• Excellent interpersonal skills to build rapport with customers and employees alike.
• Previous managerial experience, preferably in an operations‑heavy role.
• Proficiency in CRM tools, dispatch/job assignment software, and general computer skills.
• Flexibility to work both in the field and office settings as needed.
• A valid driver’s license.
• A passion for delivering outstanding customer service and exceeding expectations.
• You must be based in San Diego and be available both in office and in the field during regular working hours.

Why Join Us?

• Competitive base and bonus structure that is attainable and rewards metrics you control.
• Additional bonuses and benefits as the company expands.
• Opportunity to grow with a rapidly expanding company.
• The chance to make a real impact on both our team and customers.
• Company culture built on integrity, transparency, and vulnerability.

If you’re an experienced General Manager with a strong passion for operations, customer service, and team leadership, we want to hear from you!

Apply now and let’s build something great, together!

Send interest via LinkedIn or directly to [e-mail]