General Manager (6185)

B.HOM Student Living; Des Moines (IA); On-site; USD 85,000 - 97,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonus opportunities

Comprehensive benefits package

401(k) with company match

Paid parental leave

Company paid sabbatical leave

Paid holidays

Birthday holiday

Paid time off starting at 120 hours

Sick time

Disability insurance

Pet insurance options

Career growth opportunities

People-first culture

Job summary

B.HOM Student Living in Des Moines, IA, seeks a General Manager to oversee all facets of a student housing community, including staffing, leasing, marketing, maintenance, and resident experience. You will drive NOI and lead a high-performing team while upholding company values.

This role requires strong leadership, clear communication, and the ability to manage budgets, operations, and partnerships with campus partners.

Qualifications

• Strong leadership and team management experience.
• Excellent communication skills, both written and verbal.
• Customer service and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and general computer systems.
• Understanding of student housing operations and campus environments.
• Ability to obtain any required state leasing license within required timeframe.

Responsibilities

• Hire, train, coach, and develop all community team members.
• Lead team scheduling and ensure appropriate staffing levels.
• Address performance, attendance, and development opportunities proactively.
• Foster a high-performance, accountable team culture.
• Oversee all day-to-day property operations across departments.
• Conduct regular inspections of units, common areas, and amenities.
• Ensure property standards are maintained and enhanced.
• Coordinate unit turns to meet move-in deadlines.
• Support leasing efforts, tours, and sales activities as needed.
• Maintain strong leasing and marketing strategies to achieve occupancy goals.
• Build relationships with campus partners and local organizations.
• Oversee resident relations, conflict resolution, and lease compliance.
• Lead resident engagement programming and community events.
• Manage property budget, expenses, and financial performance to maximize NOI.
• Monitor resident accounts for accuracy, collections, and timeliness.
• Ensure adherence to internal financial controls and company policies.
• Identify opportunities for operational and financial improvements.
• Develop partnerships with universities and local organizations.
• Lead outreach marketing initiatives in the surrounding community.
• Represent B.HOM professionally with residents, clients, and stakeholders.

Skills

Leadership

Communication

Customer service

Problem solving

Multi-tasking

Microsoft Office

Student housing ops

Leasing license

Education

Two year degree

Tools

Entrata

Job description

Job Details

Job Location: 400 LOCUST STREET SUITE 790 - DES MOINES, IA 50309

Position Type: Full Time (30+ hours per week)

Education Level: 2 Year Degree

Salary Range: $85,000.00 Salary/year

Travel Percentage: Negligible

Job Shift: Day - Including weekends

Job Category: Management

Location: Onsite - Property

Reports To: Regional Manager

Who We Are

At B.HOM Student Living, we are more than just a property management company—we create communities where people thrive. With a growing national footprint, we are building something special and looking for driven leaders who want to grow with us.

We live our core values every day:

• People-First Service
• Accountability
• Empowerment
• Grit & Perseverance
• Diversity, Inclusion & Belonging

Position Summary

The General Manager has full responsibility for the overall operations and financial performance of the assigned community. This includes oversight of staffing, leasing, marketing, maintenance, financial management, and resident experience. This role is accountable for delivering strong operational results, driving NOI, and leading a high-performing team.

What You’ll Do

Leadership & Team Development

• Hire, train, coach, and develop all community team members
• Lead team scheduling and ensure appropriate staffing levels
• Address performance, attendance, and development opportunities proactively
• Foster a high-performance, accountable team culture

Operations & Property Management

• Oversee all day-to-day property operations across departments
• Conduct regular inspections of units, common areas, and amenities
• Ensure property standards are maintained and enhanced
• Coordinate unit turns to meet move-in deadlines

Leasing, Marketing & Resident Experience

• Support leasing efforts, tours, and sales activities as needed
• Maintain strong leasing and marketing strategies to achieve occupancy goals
• Build relationships with campus partners and local organizations
• Oversee resident relations, conflict resolution, and lease compliance
• Lead resident engagement programming and community events

Financial Performance & Compliance

• Manage property budget, expenses, and financial performance to maximize NOI
• Monitor resident accounts for accuracy, collections, and timeliness
• Ensure adherence to internal financial controls and company policies
• Identify opportunities for operational and financial improvements

Community & External Relations

• Develop partnerships with universities and local organizations
• Lead outreach marketing initiatives in the surrounding community
• Represent B.HOM professionally with residents, clients, and stakeholders

Additional Responsibilities

• Perform other duties as assigned to support the success of the community

What We’re Looking For

Required Skills & Qualifications

• Strong leadership and team management experience
• Excellent communication skills, both written and verbal
• Strong customer service and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and general computer systems
• Understanding of student housing operations and campus environments
• Ability to obtain any required state leasing license within required timeframe

Preferred Qualifications

• Experience in student housing or multifamily property management
• Familiarity with property management systems such as Entrata

Work Schedule

• Primarily Monday–Friday
• Extended hours, evenings, and weekends required based on business needs

Physical Requirements

• Ability to move throughout the property and conduct inspections
• Frequent use of a computer and office equipment
• Ability to communicate effectively in person, phone, and written formats
• Occasionally lift up to 30 lbs.
• Ability to travel locally and occasionally overnight as needed

Why Join B.HOM?

• Competitive compensation + performance-based bonus opportunities
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with company match
• 12-weeks of Paid Parental Leave
• Company Paid Sabbatical Leave
• 12company-paid holidays
• Birthday holiday
• Paid Time Off — Starting at 120 hours per year
• Sick and safe time
• Shortand long-term disability insurance
• Pet insurance options
• Career growth opportunities within a rapidly growing organization
• A people-first culture focused on development and success

Qualifications

B.HOM is proud to be an Equal Employment Opportunity Employer. We are committed to fostering an inclusive environment that celebrates diversity and empowers our team members to succeed. Compensation varies based on experience, location, and market conditions.