General Manager - 5 Times Square, New York, NY 10036

Rose Associates, Inc.; New York (NY); On-site; USD 225,000 - 250,000; Full time

Job summary

Rose Associates seeks a General Manager for 5 Times Square, Manhattan, to lead a hospitality‑driven resident experience within a mixed‑use property. You will establish service standards, drive KPIs, and manage the team to deliver exceptional service to residents and stakeholders.

Responsibilities include overseeing daily operations, budgeting, vendor management, and ensuring compliance with laws and safety standards.

Qualifications

• 15+ years of multifamily residential property management experience.
• Experience with lease-ups, new construction, and NYC real estate operations.
• Licensed or able to obtain NY real estate license within 120 days.
• Strong leadership in hospitality-driven service and teams.
• Proficient in budgeting, forecasting, GAAP, and financial reporting.

Responsibilities

• Lead hospitality-driven resident experience and establish service standards.
• Oversee mixed-use property operations with tenants, ownership, and vendors.
• Manage operating budgets, forecasts, and monthly variance reports.
• Supervise staff, leasing teams, and building operations.
• Ensure compliance with laws, health and safety, and audits.

Skills

Multifamily management

Hospitality leadership

Budgeting

Vendor management

GAAP knowledge

Real estate license

Yardi

Education

Bachelor's degree or equivalent

Tools

iLuvLeasing (CRM)

On‑Site

Yardi

Job description

An Iconic Address. An Exceptional Living Experience.

Rose Associates is seeking an accomplished, hospitality-minded General Manager to lead operations at 5 Times Square, an ambitious office-to-residential conversion in the heart of Manhattan.

This is a unique opportunity to shape the resident experience, establish elevated service standards, and oversee a distinctive mixed-use property. Working closely with ownership, internal teams, and commercial and retail stakeholders, you’ll drive operational excellence, financial performance, and a hospitality-driven culture.

We’re looking for a strategic, hands‑on leader with deep New York City real estate experience who thrives in complex environments and makes exceptional service a priority.

About Rose Associates

Established in 1925, Rose Associates is a recognized leader in New York City real estate, specializing in development, property and asset management, leasing, and marketing. We partner with private owners and institutional investors to operate and develop distinctive properties throughout the tri-state area.

With more than a century of experience, we remain committed to innovation, integrity, collaboration, and a culture of belonging—creating opportunities for our team members to grow and make a lasting impact.

What You’ll Do

Lead a Hospitality-Driven Resident Experience

• Establish service standards and initiatives that deliver a welcoming, responsive residential experience.
• Develop and track key performance indicators (KPIs) to elevate service quality.
• Build resident relationships, resolve escalated concerns, and implement engagement and retention strategies. Oversee staff training to ensure consistent service delivery.

Oversee Mixed-Use Property Operations

• Direct daily operations while coordinating residential needs with commercial and retail tenants, ownership, vendors, and internal stakeholders.
• Recruit, develop, and lead Resident Managers, office personnel, building staff, and leasing teams.
• Conduct property inspections and oversee building systems, preventive maintenance, repairs, construction, and capital improvements.
• Negotiate service contracts and monitor vendor performance and contractual compliance.
• Remain available after hours to coordinate emergency responses and corrective actions.

Drive Financial Performance

• Develop and manage operating budgets and forecasts, monitor income and expenses, and identify opportunities to improve performance.
• Prepare monthly variance reports and other financial and operational reports for ownership and senior management.
• Oversee accounts payable, vendor payments, and financial documentation.
• Maintain appropriate insurance coverage and promptly report property and liability incidents.
• Partner with leasing, accounting, and compliance teams to review lease packages, support occupancy goals, and maintain accurate records.

Maintain Compliance and Property Standards

• Ensure compliance with applicable federal, state, and local laws, Fair Housing requirements, company policies, and health and safety standards.
• Enforce property policies and procedures and support audits, surveys, reviews, and inspections.
• Coordinate maintenance and corrective actions to protect the property’s condition, safety, and long‑term value. Maintain effective communication with ownership, residents, employees, vendors, contractors, and visitors.

What You Bring

• Bachelor’s degree in business, hospitality, real estate, marketing, finance, or a related field, or equivalent experience.
• At least 15 years of multifamily residential property management experience.
• Experience with lease-ups, new construction, and New York City real estate operations.
• Working knowledge of commercial and retail property management, preferably in a mixed‑use environment.
• A hospitality‑driven leadership style and a track record of developing teams and elevating service standards. Strong interpersonal, written, and verbal communication skills.
• Significant labor relations experience, including unionized environments, as applicable.
• Strong knowledge of building systems, maintenance, property operations, and vendor management.
• Financial expertise in budgeting, forecasting, reporting, expense management, and Generally Accepted Accounting Principles (GAAP). Proficiency in Microsoft Office and property management platforms, including iLuvLeasing (CRM), On‑Site, and Yardi.
• Valid New York State real estate license or ability to obtain one within 120 days of employment. Active license holders must register their license with Rose Associates upon hire.
• Authorization to work in the United States.
• Weekend availability, including Saturdays and Sundays, as needed.

Work Environment and Essential Job Requirements

• On‑Site Leadership: Regular on‑site presence at 5 Times Square is required to oversee operations, supervise staff, interact with residents and commercial stakeholders, and coordinate vendors.
• Mobility and Environmental Conditions: The role requires the ability to move throughout the property to perform essential functions, including ascending and descending stairs and working in varying environmental conditions.
• Communication: Effective professional interaction with residents, commercial and retail tenants, employees, vendors, contractors, visitors, and ownership representatives is essential.
• Residential Environments and Domestic Pets: The position requires the ability to perform essential functions in residential environments where domestic pets may routinely be present. This may include extended periods in common areas, lobbies, building offices, amenity spaces, and occupied apartments while responding to resident concerns, conducting inspections, overseeing operations, and coordinating maintenance and vendors.
• Additional Responsibilities: Other duties may be assigned as needed to support property operations and business objectives.

Compensation and Benefits

$225,000 – $250,000 annual base salary, plus significant performance‑based incentive compensation opportunities and a comprehensive benefits package.

Ready to Lead Something Exceptional?

Bring your New York City real estate expertise, passion for hospitality, and operational leadership to one of Manhattan’s most distinctive residential opportunities.

Join Rose Associates and help define the next chapter of living at 5 Times Square.