General Manager #4409

Fivestar; Glasgow (KY); On-site; USD 55,000 - 78,000; Full time

Job summary

FiveStar in Glasgow, KY is seeking a General Manager to oversee all store operations, including accounting, marketing, customer service, human resources, and food service. You will lead and support the store team to meet company policies, ensure safety, and drive guest satisfaction.

Responsibilities include training staff, managing inventory and pricing, reviewing P&L performance, and ensuring labor budgets are followed.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ years of retail management experience or equivalent educational background.
• A valid driver's license.
• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• Oversee store operations including accounting, marketing, customer service, HR, and food service.
• Manage and direct store team in duties per company policies and procedures.
• Ensure timely and thorough training of store team.
• Address issues at store level to resolve problems.
• Educate store team and follow up on policies and communications.
• Merchandise and maintain inventory levels, evaluate displays, pricing, promotional signage, and out-of-stocks.
• Promote FiveStar service standards (friendly atmosphere, customers' needs met, suggestive selling).
• Ensure inventory controls, equipment checks, staffing, labor budget, and safety and robbery guidelines in place.
• Oversee food operation, evaluating appearance of food service areas, food quality, tracking, promotions, signage, and compliance.
• Review P&L statements and implement changes to improve store performance.

Skills

Customer service

Store management

Food service

Team leadership

Education

High school diploma or GED

Tools

Basic computer skills

Job description

FiveStar #4409
800 Happy Valley Rd.
Glasgow, KY 42141, USA

Description

General Summary: General Managers are responsible for the overall operations the store they are assigned to, including but not limited to accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct store team in their duties as required by company policy and procedures.

• Proficient in customer service, management, and food service responsibilities and is hands-on in daily operations.
• Partners with FiveStar team to provide customers with service as outlined by the company's policies and procedures.
• Ensures timely and thorough training of store team.
• Effectively addresses issues at store level to assure long-term problem resolution.
• Educates store team and follows up on policies and communications.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer's needs met, suggestive selling).
• Ensures inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
• Oversee food operation, evaluating appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
• Review P&L statements and implement changes to improve store performance.

Minimum Qualifications:

• High school diploma, GED, or equivalent experience.
• 1+ years of retail management experience or equivalent educational background.
• A valid driver's license.
• Must be at least 18
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.