General Manager 2

Parkhurst Dining Services, Inc.; Kalamazoo (MI); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free meals during shift

Discounts at ENPHG brands

Health insurance

401(k)

Job summary

Parkhurst Dining Services, Inc. seeks a General Manager 2 to lead a dining service unit with annual volume from $3.51M to $7M. You will partner with the client, manage budgets, staffing, and performance, and coach a management team to deliver exceptional dining experiences.

The role requires extensive food-service leadership experience, strong budgeting and recruiting skills, and a passion for customer satisfaction. On-site, full-time with long hours and growth opportunities.

Qualifications

• 15+ years in professional food service
• 6+ years in a management role
• Degree in Culinary, Hospitality Management, Business, or related field preferred

Responsibilities

• Lead and oversee all dining operations, ensuring Parkhurst standards of quality, service, and cleanliness.
• Develop and manage budgets, monitor financial performance, and meet sales goals.
• Recruit, train, coach, and develop management and hourly staff to build strong teams.

Skills

Food service leadership

Budget management

Staff development

Education

Hospitality / Culinary degree

Job description

General Manager 2 - Parkhurst Dining

Are you looking for a values-driven environment with opportunities to learn and grow? Do you want to join a fun, supportive team where you can build lifelong relationships? At Eat'n Park Hospitality Group, we’ve been creating smiles since 1949- one guest, one meal, and one team member at a time. Now we’re searching for a General Manager 2 to join our Parkhurst Dining team.

Eat'n Park Hospitality Group represents a diverse family of brands that span more than a dozen states across more than 150 locations and with nearly 10,000 team members. We are a family-owned and operated company with deep roots that inspire our future. Our enduring commitment to our Core Values and our shared purpose, to Create a Smile, guide and fuel our growth as a group and as individuals.

The General Manager is the senior leader of the dining service department who is responsible for planning, organizing, directing, and overseeing all activities and systems in a department whose managed volume is between $3.51-$7M annually. They are the top owner of the client for their assigned unit. This is the senior leader of the unit who is responsible for planning, organizing, directing, and overseeing all activities and systems of the client. The General Manager ensures that Parkhurst standards of quality, service, and cleanliness are being met. This individual is responsible for budget development and compliance, revenue, innovation, sanitation, safety, regulatory compliance, menu development, service of food and department staffing. This leader functions as the key liaison with the client and is expected to make changes as needed to improve services, increase efficiency, manage costs, and meet client requirements. This position monitors the dining operations to ensure exceptional culinary experience for customers, clients, and guests. The General Manager is responsible for developing, coaching, and inspiring the management team to achieve department goals. This role also owns hourly recruiting and retention for their unit and partners with their DM on management staffing and retention.

WHY YOU’LL LOVE THIS ROLE

• Create A Smile: Ensure every guest and client experiences high-quality service and outstanding dining experiences.
• Join A Caring Team: Lead and inspire a management and hourly team in a supportive, inclusive environment.
• Bring Your Energy: Oversee all aspects of daily operations, including budgeting, staffing, and performance monitoring.
• Connect With Heart: Build strong, meaningful relationships with clients, guests, and team members while fostering engagement, trust and satisfaction.
• Reach Your Goals: Grow professionally through leadership responsibilities, team development, and opportunities for advancement.

WHAT MAKES YOU A GREAT FIT

• 15+ years in professional food service, including 6+ years in a management role; degree in Culinary, Hospitality Management, Business, or related field preferred.
• Skilled in planning, organizing, and directing dining operations, ensuring Parkhurst Standards of quality, service, and cleanliness.
• Experience developing and managing budgets, tracking financial performance, meeting sales goals, and ensuring contract compliance.
• Proven ability to recruit, train, coach, and develop management and hourly staff to build strong, effective teams.
• Ability to develop meaningful relationships with clients and guests, proactively respond to needs, and enhance satisfaction and retention.

OUR COMMITMENT TO YOU

• Schedule: Full-time role averaging 50 hours per week, including some evenings and weekends
• Health and Well-Being: Medical, dental, vision, life insurance, and 401(k), Paid Time Off
• Career Growth: Access to Smile Universe training and internal promotion pathways
• Welcoming and Fun: Free meals during shift, monthly family mean, and 20% discount at all ENPHG brands

Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.