General Manager

Playa Bowls; Worcester (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading fast casual restaurant concept seeks a General Manager to oversee operations, ensure food quality, and manage staff. The role requires a passion for healthy living and a commitment to customer satisfaction in a fun environment.

Benefits

Paid Time Off

Health benefits

50% off during shifts

30% off when not working

Incentive bonus participation

Qualifications

• Must pass PB Food Safety certification within 3 months.
• Must work a minimum of 40 hours a week, including weekends.

Responsibilities

• Manage overall direction and evaluation of the location.
• Interview, hire, and train employees.
• Monitor food preparation methods and compliance with regulations.

Skills

Customer Service

Communication

Critical Thinking

Active Listening

Job description

Who We Are

Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 250-unit operator and franchisor of the leading fast casual restaurant concept.

What We Offer

• Competitive pay: We offer competitive base pay and a great incentive bonus participation program!
• Employee Benefits: We offer Paid Time Off, Health benefits and more!
• Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
• Fun Environment: We are always dancing, smiling & having lots of fun!
• Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they are not working, they receive 30%. Win-win!

Who You Are

You’re a positive and enthusiastic person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be responsible for the overall direction, coordination, and evaluation of the Playa Bowls location. The Manager carries out supervisory responsibilities in accordance with Company policies and applicable laws. Responsibilities include but are not limited to; interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The General Manager is responsible for a full team of Assistant Managers, Shift Leaders, and Team Members. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

What You’ll Do

• Check products to ensure consistency, palatability, and flavor conformity
• Investigate and resolve complaints regarding food quality, service, and accommodations
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards
• Monitor budgets and payroll records and review financial transactions to ensure expenditures are authorized and budgeted by utilizing appropriate computer systems and software
• Schedule Team Members hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
• Establish and evaluate standards for personnel performance and customer service
• Review work procedures and operational issues to determine ways to improve service, performance, or safety
• Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary
• Maintain food and equipment inventories and keep weekly inventory records
• Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities
• Order and purchase equipment and supplies
• Assess staffing needs, and recruit staff using Company methods such as ADP WFN, advertisements, or attendance at job fairs
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control
• Utilize point of sale cash register. Count money and make bank deposits
• Fill out business or government forms, maintain records, reports, files, and safety reports
• Adhere to Company opening and closing procedures and maintain accompanying records
• Lives the Playa Bowls mission, purpose, and values

What You’ll Bring

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Communication - Speaking to others to convey information effectively. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision-making. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Mathematics - Using mathematics to solve problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation.
• Operations Analysis - Analyzing operational needs of business and adjusting accordingly.

Requirements

• Must pass the required PB Food Safety certification requirement within 3 months of employment.
• Meet business goals set out by the company in key metrics
• Must work a minimum of 40 hours a week, including weekends and holidays but expected to work as the business dictates

Essential Physical Functions

• Must be able to remain in a stationary position for prolonged periods of time
• Must be able to lift or otherwise move 25-40 pounds occasionally
• Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol

Additional Information

You are applying for a position with a franchisee of Playa Bowls, not Playa Bowls, LLC or its affiliates. The information you submit will be provided directly to the franchisee. If you are hired, the franchisee will be your sole employer. Franchisees are independently owned and operated businesses that establish their own employment policies, wages, and benefits, which may vary between franchise locations.

“Playa Bowls is an equal opportunity employer committed to inclusivity and diversity in our workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

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